Per citar aquest document: http://ddd.uab.cat/record/143135
Emotions in ODR
Poblet, Marta (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)
Casanovas, Pompeu (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)

Data: 2007
Resum: For years, emotions have been widely considered in the areas of negotiation and conflict resolution. Standard methods of negotiation have dealt with the individuals’ arousal and expression of a vast array of emotional states. If we consider ODR as a communicative process involving a group of individuals engaged in an interactive decision-making task, we will need to admit that emotions are an essential component in any online disputing process. This paper proposes a review of recent literature on emotions and ODR to discuss controversial issues such as the capacity of ODR techniques to deal with emotions and the advantages and disadvantages of computer-mediated communication versus face-to-face communication in terms of expressions of emotions.
Drets: Tots els drets reservats
Llengua: Anglès
Document: article ; recerca ; acceptedVersion
Publicat a: International review of law computers & technology, Vol. 21 Núm. 2 (July 2007) , p. 145-156, ISSN 1360-0869

Adreça alternativa: http://search.proquest.com/docview/213451597/ECB2C4C18A7849A3PQ/5?accountid=15292


Postprint
12 p, 158.4 KB

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