View is defined as a full DDD record access, or download when it is not done through the full record display.
Download is defined as the access to the file containing the full text of a document, image, audio or video. We add together the whole number of accesses when records hold more than one file.
Access hits from robots and administrative personnel are removed. A robot is defined as any computer that has accessed at least once a year the robots file or the oai server, or other that we have detected. Administrative computers are defined as those who have accessed maintenance pages.