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13 p, 481.1 KB |
Viabilitat de la incorporació de l'indicador NPS en l'entorn bibliotecari : Revisió d'ús i descripció d'una experiència
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Reyes Rodríguez, Antonia (Barcelona (Catalunya : Província). Diputació Provincial. Gerència de Serveis de Biblioteques) ;
Rey Martín, Carina (Universitat de Barcelona. Facultat d'Informació i Mitjans Audiovisuals) ;
Balagué, Núria (Universitat Autònoma de Barcelona. Servei de Biblioteques)
El Net Promotor Score (NPS) s'utilitza en els negocis per mesurar la disposició dels clients a recomanar el producte, servei o empresa en el seu conjunt als seus amics o companys. Introduït per Fred Reichheld el 2003, l'NPS pot respondre a la necessitat de les biblioteques de trobar mètodes fàcils i no treballosos per avaluar l'experiència dels clients. [...]
El Net Promoter Score (NPS) se utiliza en los negocios para medir la disposición de los clientes a recomendar el producto, servicio o empresa en su conjunto a sus amigos o colegas. Introducido por Fred Reichheld en 2003, el NPS puede responder a la necesidad de las bibliotecas de encontrar métodos fáciles y no trabajosos para evaluar la experiencia de los clientes. [...]
The Net Promoter Score (NPS) is used in businesses to measure customers' willingness to recommend the product, service or company as a whole to their friends and colleagues. Introduced by Fred Reichheld in 2003, the NPS could be the answer to the need that libraries have to evaluate customer experience using easy, non-labour-intensive methods. [...]
2021 -  https://dx.doi.org/10.1344/BiD2020.46.10
BiD : textos universitaris de biblioteconomia i documentació, Núm. 46 (2021)
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3 p, 116.1 KB |
The investigators reflect : What we have learned from the deepening our understanding of quality improvement in Europe (DUQuE) study
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Groene, Oliver (London School of Hygiene and Tropical Medicine. Department of Health Services Research and Policy) ;
Suñol Sala, Rosa (Universitat Autònoma de Barcelona. Institut Universitari Avedis Donabedian) ;
Klazinga, N. (University of Amsterdam. Academic Medical Centre-AMC) ;
Kringos, D.S. (University of Amsterdam. Academic Medical Centre-AMC) ;
Lombarts, M.J.M.H. (University of Amsterdam. Academic Medical Centre-AMC) ;
Plochg, T. (University of Amsterdam. Academic Medical Centre-AMC) ;
Lopez, M. A. (Universitat Autònoma de Barcelona. Institut Universitari Avedis Donabedian) ;
Secanell, M. (Universitat Autònoma de Barcelona. Institut Universitari Avedis Donabedian) ;
Vallejo, P. (Universitat Autònoma de Barcelona. Institut Universitari Avedis Donabedian) ;
Bartels, Paul (Central Denmark Region. The Department of Clinical Medicine. Aalborg University) ;
Kristensen, S. (Central Denmark Region. Center for Healthcare Improvements. Aalborg University) ;
Michel, P. (Comité de la Coordination de l'Evaluation Clinique et de la Qualité en Aquitaine) ;
Saillour-Glenisson, F. (Comité de la Coordination de l'Evaluation Clinique et de la Qualité en Aquitaine) ;
Vlcek, F. (Czech Accreditation Committee) ;
Car, M. (Dr Foster Intelligence-DFI) ;
Jones, S. (Dr Foster Intelligence-DFI) ;
Klaus, E. (Dr Foster Intelligence-DFI) ;
Bottaro, S. (European Hospital and Healthcare Federation-HOPE) ;
Garel, Pascal (European Hospital and Healthcare Federation-HOPE) ;
Saluvan, M. (Hacettepe University) ;
Bruneau, Charles (Haute Autorité de la Santé-HAS) ;
Depaigne-Loth, A. (Haute Autorité de la Santé-HAS) ;
Shaw, C. (University of New SouthWales) ;
Hammer, A. (Institute for Medical Sociology. Health Services Research and Rehabilitation Science. University of Cologne-IMVR) ;
Ommen, O. (Institute for Medical Sociology. Health Services Research and Rehabilitation Science. University of Cologne-IMVR) ;
Pfaff, H. (Institute for Medical Sociology. Health Services Research and Rehabilitation Science. University of Cologne-IMVR) ;
Botje, Daan (Netherlands Institute for Health Services Research (NIVEL)) ;
Wagner, Cordula (Netherlands Institute for Health Services Research (NIVEL)) ;
Kutaj-Wasikowska, H. (Polish Society for Quality Promotion in Health Care-TPJ) ;
Kutryba, B. (Polish Society for Quality Promotion in Health Care-TPJ) ;
Escoval, A. (Portuguese Association for Hospital Development-APDH) ;
Lívio, A. (Portuguese Association for Hospital Development-APDH) ;
Eiras, M. (Portuguese Society for Quality in Health Care-SPQS) ;
Franca, M. (Portuguese Society for Quality in Health Care-SPQS) ;
Leite, I. (Portuguese Society for Quality in Health Care-SPQS) ;
Almeman, F. (Turkish Society for Quality Improvement in Healthcare-SKID) ;
Kus, H. (Turkish Society for Quality Improvement in Healthcare-SKID) ;
Ozturk, K. (Turkish Society for Quality Improvement in Healthcare-SKID) ;
Mannion, R. (University of Birmingham) ;
Arah, Onyebuchi A (University of California. Los Angeles-UCLA) ;
Dersarkissian, Maral (University of California. Los Angeles-UCLA) ;
Thompson, C.A. (University of California. Los Angeles-UCLA) ;
Wang, A. (University of California. Los Angeles-UCLA) ;
Thompson, A. (University of Edinburgh)
2014 - 10.1093/intqhc/mzu024
International journal for quality in health care, Vol. 26 (2014) , p. 2-4
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10 p, 444.6 KB |
Assessing the outcomes and experiences of care from the perspective of people living with chronic conditions, to support countries in developing people-centred policies and practices : study protocol of the International Survey of People Living with Chronic Conditions (PaRIS survey)
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de Boer, Dolf (Netherlands Institute for Health Services Research (NIVEL)) ;
van den Berg, Michael (Organisation for Economic Co-operation and Development (França)) ;
Ballester, Marta (Universitat Autònoma de Barcelona. Institut Universitari Avedis Donabedian) ;
Bloemeke, Janika (Optimedis) ;
Boerma, Wienke (Netherlands Institute for Health Services Research (NIVEL)) ;
de Bienassis, Katherine (Organisation for Economic Co-operation and Development) ;
Groenewegen, Peter (Utrecht University) ;
Groene, Oliver (Optimedis) ;
Kendir, Candan (Organisation for Economic Co-operation and Development) ;
Klazinga, Niek (Organisation for Economic Co-operation and Development) ;
Porter, Ian (University of Exeter Medical School) ;
Suñol Sala, Rosa (Universitat Autònoma de Barcelona. Institut Universitari Avedis Donabedian) ;
Thomas, Laura (Ipsos MORI (Regne Unit)) ;
Valderas, Jose Maria (National University Health System) ;
Williams, Rachel (Ipsos MORI UK Ltd) ;
Rijken, Mieke (University of Eastern Finland)
In view of growing populations with chronic conditions, many countries are redesigning their health systems. However, little information is available about how health systems perform from the perspective of people living with chronic conditions. [...]
2022 - 10.1136/bmjopen-2022-061424
BMJ open, Vol. 12 (september 2022)
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28 p, 504.2 KB |
Action Plan for Stroke in Europe 2018-2030
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Norrving, Bo (Lund University. Department of Clinical Sciences) ;
Barrick, Jon (Stroke Alliance for Europe) ;
Dávalos, Antoni (Institut Germans Trias i Pujol. Hospital Universitari Germans Trias i Pujol) ;
Dichgans, Martin (Ludwig-Maximilians University) ;
Cordonnier, Charlotte (CHU Lille. Department of Neurology) ;
Guekht, Alla (Russian National Research Medical University) ;
Kutluk, Kursad (University of Dokuz Eylul. Department of Neurology) ;
Mikulik, Robert (Masaryk University) ;
Wardlaw, Joanna (University of Edinburgh) ;
Richard, Edo (Radboud University Medical Centre) ;
Nabavi, Darius (Vivantes Hospital Neukölln) ;
Molina, Carlos (Hospital Universitari Vall d'Hebron) ;
Bath, P. M. W (University of Nottingham) ;
Stibrant Sunnerhagen, Katharina (Sahlgrenska University Hospital (Suècia)) ;
Rudd, Anthony (Guy's and St Thomas' NHS Foundation Trust) ;
Drummond, Avril (School of Health Sciences, University of Nottingham) ;
Planas, Anna Maria (Institut d'Investigacions Biomèdiques August Pi i Sunyer) ;
Caso, Valeria (University of Perugia. Department of Medicine and Cardiovascular Medicine) ;
Universitat Autònoma de Barcelona
Two previous pan-European consensus meetings, the 1995 and 2006 Helsingborg meetings, were convened to review the scientific evidence and the state of current services to identify priorities for research and development and to set targets for the development of stroke care for the decade to follow. [...]
2018 - 10.1177/2396987318808719
European Stroke Journal, Vol. 3 Núm. 4 (october 2018) , p. 309-336
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7 p, 493.2 KB |
Comparación de la satisfacción de los usuarios de atención domiciliaria : modelo integrado vs. modelo dispensarizado
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Gorina Cañaveras, Marta (Universitat Autònoma de Barcelona) ;
Limonero, Joaquín T. (Universitat Autònoma de Barcelona. Grup d'Investigació en Estrès i Salut) ;
Peñart, Xavier (Mútua de Terrassa) ;
Jiménez, Jordi (Mútua de Terrassa. Centro de Atención Primaria Valldoreix) ;
Gassó, Javier (Egarsat, Mutua de Accidentes de Trabajo de la Seguridad Social núm. 276)
Comparar el grado de satisfacción de los usuarios que reciben atención domiciliaria a través de 2 modelos de atención primaria: integrado y dispensarizado. Estudio transversal, observacional. Dos centros de atención primaria de la provincia de Barcelona. [...]
2014 - 10.1016/j.aprim.2013.07.011
Atencion Primaria, Vol. 46 (april 2014) , p. 276-282
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9 p, 493.6 KB |
Frailty in community-dwelling older adults : association with adverse outcomes
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Sánchez-García, Sergio (Epidemiology and Health Services Research Unit, Aging Area, Centro Médico Nacional Siglo XXI, Instituto Mexicano del Seguro Social) ;
García-Peña, Carmen (Research Department, Instituto Nacional de Geriatría, Institutos Nacionales de Salud de México, Secretaría de Salud) ;
Salvà Casanovas, Antoni (Universitat Autònoma de Barcelona. Fundació Salut i Envelliment) ;
Sánchez-Arenas, Rosalinda (Epidemiology and Health Services Research Unit, Aging Area, Centro Médico Nacional Siglo XXI, Instituto Mexicano del Seguro Social) ;
Granados-García, Víctor (Epidemiology and Health Services Research Unit, Aging Area, Centro Médico Nacional Siglo XXI, Instituto Mexicano del Seguro Social) ;
Cuadros-Moreno, Juan (Coordination of Health Education, Instituto Mexicano del Seguro Social) ;
Velázquez-Olmedo, Laura Bárbara (Universidad Nacional Autónoma de México) ;
Cárdenas-Bahena, Ángel (Epidemiology and Health Services Research Unit, Aging Area, Centro Médico Nacional Siglo XXI, Instituto Mexicano del Seguro Social) ;
Universitat Autònoma de Barcelona
The study of frailty is important to identify the additional needs of medical long-term care and prevent adverse outcomes in community dwelling older adults. This study aimed to determine the prevalence of frailty and its association with adverse outcomes in community dwelling older adults. [...]
2017 - 10.2147/CIA.S139860
Clinical Interventions in Aging, Vol. 12 (june 2017) , p. 1003-1011
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4 p, 72.4 KB |
Análisis cualitativo comparativo de la lealtad en servicios públicos deportivos
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Alguacil Jiménez, Mario (Universitat de València. Departament d'Educació Física i Deportiva) ;
Alonso Dos Santos, Manuel (Universidad Católica de la Santísima Concepción. Departamento de Administración) ;
Pastor Barceló, Adrián (Universitat de València. Departament d'Educació Física i Deportiva) ;
Colino Martínez, Olga (Universitat de València. Departament d'Educació Física i Deportiva)
Menor sensibilidad al precio, altas tasas de recomendación o la retención de clientes son consecuencias positivas de la gestión de la lealtad. Aunque es un aspecto clave de gestión, en los servicios deportivos es aún un tema poco desarrollado. [...]
Lower price sensitivity, high rates of recommendation or customer retention are positive consequences of loyalty management. Although it is a key aspect of management, in sports services is still a subject underdeveloped. [...]
2016
Revista de psicología del deporte, Vol. 25, Suplemento 1 (2016) , p. 69-72 (Monográfico "Economía, gestión y márketing en organizaciones deportivas")
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26 p, 473.7 KB |
Derecho a la calidad : evaluación de la formación permanente en el sector de la educación infantil en España
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Pineda i Herrero, Pilar (Universitat Autònoma de Barcelona. Departament de Pedagogia Sistemàtica i Social) ;
Moreno Andrés, Maria Victoria (Universitat Autònoma de Barcelona. Departament de Pedagogia Sistemàtica i Social) ;
Úcar, Xavier (Universitat Autònoma de Barcelona. Departament de Pedagogia Sistemàtica i Social) ;
Belvis Pons, Esther (Universitat Autònoma de Barcelona. Departament de Pedagogia Sistemàtica i Social)
La Educación Infantil es una etapa clave como puerta de entrada al sistema educativo y base para el desarrollo físico, social, afectivo y moral de los niños y niñas de 0 a 6 años. Recibir una educación de calidad es un derecho de los niños y niñas, que por motivos evolutivos se hace aun más patente en las primeras edades. [...]
The pre-school education is a key stage as an entrance door to the educative system and as a base for physical, social, affective and moral development of children from 0 to 6 years old. A good pre-school education is a children's right, and needs professionals who have a solid and updated training. [...]
2008
Revista de educación (Madrid), Núm. 347 (2008) , p. 101-126
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7 p, 3.4 MB |
Tratamiento metodológico de la observación indirecta en la gestión de organizaciones deportivas
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Morales Sánchez, Verónica (Universidad de Málaga) ;
Pérez López, Rocío (Universidad de Málaga) ;
Anguera Argilaga, María Teresa (Universitat de Barcelona)
Contemplar al usuario/a como elemento clave de la gestión, es una de las tendencias que actualmente ha recibido mucha atención científica. Sin embargo, la evaluación de la calidad de los programas deportivos orientados a la población infantil, es escasa, queda evidenciado en los pocos estudios realizados. [...]
Researchers are paying increasing attention to users as a key component in service management. However, very few studies have sought to examine the quality of sports services for children. This is perhaps surprising when one considers that physical activity is engaged in more by children than by any other social group, not to mention the importance of developing and consolidating children's interest in sport so as to help promote healthy lifestyles. [...]
Contemplar o usuário/a como elemento-chave da gestão, é uma das tendências que actualmente tem recibido muita atenção científica. Contudo, a avaliação da qualidade dos programas desportivos orientados para a população infantil é escassa, o que se tem verificado pelos poucos estudos realizados. [...]
2014
Revista de psicología del deporte, Vol. 23, Núm. 1 (2014) , p. 201-207
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8 p, 290.1 KB |
Evaluación de la calidad percibida de los servicios deportivos en el ámbito universitario
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Fernández, Diego Alonso (Universidade de Vigo) ;
Rial Boubeta, Javier (Universidade de Vigo) ;
Rial Boubeta, Antonio (Universidade de Santiago de Compostela)
The physical and psychological benefits provided by regular moderate physical activity have been evidenced in numerous studies. Spanish universities have echoed this, recently creating the Spanish Network of Healthy Universities, resulting in a decided addition to its range of services of physical activity programs aimed at promoting sport among members of the university community, thus contributing to the establishment of a healthy lifestyle. [...]
2013
Revista de psicología del deporte, Vol. 22, Núm. 1 (2013) , p. 143-150
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