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      Title: Abstract: Benchmarking can be defined as a methodology where business processes, performance metrics and best practices are compared. Usually, the comparison is done between two organizations, but one can also choose different settings for comparison,...
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      Title: 2. Benchmarking as a process in quality enhancement
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      Title: 3. Methodology
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      Title: 4. Benchmarking projects and their findings
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      Title: 4.1. Focusing and scopes
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      Title: 4.2. Involvement and human interaction
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      Title: 4.3. Tools for service enhancement - a model sheet for benchmarking between academic libraries
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