Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice D5.9 Final International Workshop Project Acronym RightsApp Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: Project Title RightsApp for e-Justice Grant Agreement 785854 Funding Scheme JUST-AG-2017/JUST-JACC-EJU-AG-2017 Starting date (Duration) 01.03.2018 (30 months) Project Website http://rightsapp-project.eu Coordinator Jorge Gonzalez-Conejero Responsible Author(s) Jorge Gonzalez-Conejero Contributor(s) María José Rodríguez Puerta, Emma Teodoro, Esther Zapater and Pompeu Casanovas Review Version V4 | Final Nature Other Dissemination level Public Document DOI 10.5281/zenodo.3974190 Date 06.08.2020 (M30) This deliverable was funded by the European Union’s Justice Programme (2014-2020) Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice Version Modification(s) Date Author/Institution Jorge González-Conejero (UAB- IDT), Maria José Rodriguez 20th June 1 Participants Puerta (UAB-FoL), Esther 2020 Zapater (UAB-FoL) and Emma Teodoro (UAB-IDT) 16th July Jorge Gonzalez-Conejero (UAB- 2 Agenda 2020 IDT) Jorge González-Conejero (UAB- 29th July 3 Feedback report IDT) and María José Rodríguez 2020 Puerta (UAB-FoL) 3rd August 4 Proofreading Pompeu Casanovas (UAB-IDT) 2020 ACRONYMS LIST: EFUS: European Forum for Urban Security EU: European Union FESPU: Fórum Español para la prevención y la Seguridad Urbana (Spanish Forum for the Prevention and Urban Security) D5.9 Final International Workshop 2 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice EXECUTIVE SUMMARY This document compiles details and materials from the 2nd and final RightsApp Workshop that held on July 23rd, 2020 via Zoom. It shows: • the agenda, • list of participants, • points out some conclusions, • main presentation slides • and materials distributed among participants. D5.9 Final International Workshop 3 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice TABLE OF CONTENTS 1 Agenda and location............................................................................................................................. 5 2 Participants .......................................................................................................................................... 6 3 Conclusions .......................................................................................................................................... 9 3.1 Feedback and comments ............................................................................................................. 9 3.1.1 Crime victim support offices require previous appointment to assist citizens .................... 9 3.1.2 Update of the information in the RightsApp applications database ................................... 9 3.1.3 Type of language used in the application and in the information provided ........................ 9 3.1.4 The translation of “sexual assault” in Spanish (“Ataque sexual”) has no legal category in the Spanish legal framework ................................................................................................................... 10 3.1.5 Sensory disabilities ............................................................................................................ 10 3.1.6 Data for research ............................................................................................................... 10 3.2 Dissemination ............................................................................................................................ 10 3.2.1 Department of Home Affairs ............................................................................................. 10 3.2.2 Department of Justice........................................................................................................ 10 3.2.3 Barcelona City Council ....................................................................................................... 11 3.2.4 Catalan Society of Victimology .......................................................................................... 11 3.2.5 European Forum for Urban Security (EFUS) ...................................................................... 11 ANNEX I – Main presentation slides .......................................................................................................... 12 ANNEX II – Materials for the 2nd RightsApp Workshop ............................................................................. 14 LIST OF FIGURES Figure 1: Participants at the 2nd RightsApp Workshop at (top) 10:50h and (bottom) 11:23h ..................... 8 LIST OF TABLES Table 1: Agenda for the 2nd RightsApp workshop ....................................................................................... 5 Table 2: Participants in the 2nd RightsApp Workshop ................................................................................. 7 D5.9 Final International Workshop 4 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice 1 AGENDA AND LOCATION The COVID-19 situation has reshaped all face-to-face activities in Europe for the past months. Obviously, the 2nd RightsApp workshop has been also affected by this situation and the 2nd RightsApp workshop scheduled in the project’s Description of Action was held on July 23rd, 2020 via Zoom. The coordinator, the Institute of Law and Technology, booked a room in Barcelona (Spain) to welcome the participants. This room, located at the Institute of Politics and Social Sciences1, was prepared to guarantee the social distance of about 10 people. However, an outbreak of COVID-19 in Barcelona and surrounding areas led to the issuance of a set of recommendations from the Catalan government, among them, face-to-face meetings were strongly discouraged. Then, the RightsApp team prioritized the health of researchers and attendees from the different invited institutions. This section shows the agenda of the 2nd RightsApp Workshop according to the online scenario, as mentioned before. Table 1 provides the details about how the Workshop was planned. It mainly focuses on two main points: i) to collect the stakeholder’s feedback and; ii) to spread the word of the RightsApp results through the main dissemination channels from the workshop participants. Both points are discussed in Section 3. Time Topic Main speaker 10:00h-10:30h Results from the RightsApp project Dr. Jorge Gonzalez-Conejero 10:30h-11:00h Introducing Android and iOS mobile applications Dr. Jorge Gonzalez-Conejero 11:00h-11:30h Participants’ feedback All participants 11:30h-12:00h Discussion All participants 12:00h-12:15h Coffee-break -- Dr. Maria José Rodríguez Puerta 12:15h-12:30h Dissemination of the RightsApp apps All participants 12:30h-13:00h Discussion All participants 13:00h Closing of the workshop -- Table 1: Agenda for the 2nd RightsApp workshop 1 Institute of Political and Social Sciences, located at Carrer Mallorca 244, Barcelona (Spain). Home page available at: https://www.icps.cat/ D5.9 Final International Workshop 5 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice 2 PARTICIPANTS Table 2 shows all the participants in the 2nd RightsApp Workshop. The attendants included different public entities related to victims support in Barcelona and Catalonia (where the pilot of the project took place), and Europe: • Home Affairs of the Public Administration of Catalonia • Department of Justice of the Public Administration of Catalonia • Spanish Red Cross • Barcelona City Council • European Forum for Urban Security (EFUS) • Spanish Forum for the Prevention and Urban Security (FEPSU) • Catalan Society of Victimology • Universitat Autònoma de Barcelona – Faculty of Law • Universitat Oberta de Catalunya • Universitat de Lleida The Spanish legal framework grants rights to crime victims, however, victim support services and their corresponding resources are transferred to the different Autonomous Communities (Comunidades Autónomas). Thus, the research team of the RightsApp project considered as key participants all the Public Administrations in Catalonia and Barcelona since the project’s pilot will take place in this town. Name Affiliation RightsApp Project coordinator Dr. Jorge González-Conejero Executive Director of the Institute of Law and Technology (IDT) from the Universitat Autònoma de Barcelona (UAB) Head of Projects and Organization at Department of Home Affairs of the public administration of Francesc Guillén Catalonia (Spain) Vice-president of the European Forum for Urban Security (EFUS)2 Coordinator of Administration and Transversal Antoni Vegas Services at Department of Home Affairs of the Public Administration of Catalonia (Spain) Head of Security Policies Evaluation Department | Begoña Curtó Ferrer Security Cabinet at Department of Home Affairs of the Public Administration of Catalonia (Spain) Deputy Inspector | Chief of the International Cooperation Department | General Office for Lluis Perez Granell Institutional Relations, Prevention and Mediation | Mossos d’Esquadra (Catalan Police) 2 European Forum for Urban Security (EFUS). Home page available at: http://efus-network.eu/efus/en/ D5.9 Final International Workshop 6 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice Assistant at Victim Support and Reparation Cristina Gómez Services at the Department of Justice of the Public Administration of Catalonia (Spain) Assistant at the Security and Prevention Odette Pascual Department of Barcelona City Council President of the Catalan Society of Victimology Professor of Criminal Law at Universitat Oberta de Dr. Josep Maria Tamarit Sumalla Catalunya (UOC) Professor of Criminal Law at Universitat de Lleida (ULl) Coordination Centre of the Spanish Red Cross in Begoña Aricha Barcelona (Spain) Dr. Maria Jose Rodríguez Puerta Associate Professor of Criminal Law at the UAB Assistant Professor of Criminal Law at the UAB Dr. María Jesús Guardiola Lago Member of the Government Board of the Catalan Society of Victimology Table 2: Participants in the 2nd RightsApp Workshop According to Table 2, all institutions that attended the 1st RightsApp Workshop also participated in this 2nd RightsApp Workshop, with the exception of the European Training Network responsible, Associate Professor Antoni Roig, due to prior commitments. It is worth mentioning that Professor Roig has been fully committed with the project. He has conducted research activities, also contributing with his expert knowledge and feedback to the results. As mentioned in Section 1, the Workshop was held online via Zoom due to an outbreak of COVID-19 that affected Barcelona (the place where the meeting was to take place) and surrounding areas. Figure 1 shows two screenshots that were taken at 10:50h (top) and 11:23h (bottom). D5.9 Final International Workshop 7 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice Figure 1: Participants at the 2nd RightsApp Workshop at (top) 10:50h and (bottom) 11:23h D5.9 Final International Workshop 8 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice 3 CONCLUSIONS Conclusions of the 2nd RightsApp workshop include two main categories: (i) feedback and comments; (ii) and dissemination actions. 3.1 Feedback and comments This section lists all the feedback and comments provided and/or provided by the 2nd RightsApp Workshop attendees. Some of the topics raised were discussed jointly with the RightsApp research team members. Some of them were taken into account and balanced but actions are still under development by the project’s research team since the implications for RightsApp implementation needs a closer analysis. We deem all contributions coming from the stakeholders’ experience very useful to improve the affordances and functionalities of the tool. 3.1.1 Crime victim support offices require previous appointment to assist citizens Representatives from the Department of Justice of the Public Administration of Catalonia raised the issue that citizens must arrange an appointment to be assisted in the crime victim support offices. Otherwise, citizens will not be assisted. The workflow works as follow: 1) citizens/victims should call to Spanish Red Cross assistance phone number where professionals with different expert knowledge (psychologists, lawyers, social workers, among others) will assist the citizen/victim in different languages; 2) if needed, these professionals can book the appointment at the Crime Victim Support Office. The RightsApp team set an urgent action point: the mobile application must inform about this workflow regarding crime victims assistance offices. 3.1.2 Update of the information in the RightsApp applications database Some of the participants raised the issue of the RightsApp applications database updating process. Who will do this? And, how often? The RightsApp research team explained that the updating process has been manually-driven so far. There is no automatization yet. The team also explained that the database is incorporated into the app, so, once the app is downloaded and installed no internet connection is needed unless the citizen/victim asks for it to send an e-mail or to browse a specific crime victim support centre or entity. Therefore, the database is updated and then included into the application update process at the Google Play Market or Apple Store. The last open issue was about how often the database will be updated. The project team stated that once the project is finished the Institute of Law and Technology will carry out this update about 4 or 5 times per year. 3.1.3 Type of language used in the application and in the information provided Some participants asked about the decision to use the second-person singular in the questionnaire and in the information provided to crime victims. In Latin languages, such as Spanish for instance, ‘you’ can be expressed as ‘tú’ (familiar) or ‘usted’ (more respectful). They raised that the common use of ‘tú’, even if it is being normalised at present, could be somewhat surprising for some segments of the population. However, they also stated that this issue is very local, and it depends on the cultural heritage from each region and/or country. The RightsApp research team has faced this issue several times during the implementation of the RightsApp applications. The legal experts suggested to use the second-person singular in the application D5.9 Final International Workshop 9 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice and in the information provided to citizens/crime victims. However, the project team has agreed to consider this matter again in the immediate future. 3.1.4 The translation of “sexual assault” in Spanish (“Ataque sexual”) has no legal category in the Spanish legal framework The participants raised that, although “Sexual assault” is fully understandable in plain English, “Ataque sexual” has no legal category in Spanish and Spanish speakers could misunderstand its meaning. They suggest using “Agresión sexual” instead of “Ataque sexual”. The RightsApp team set up an action point to modify this category in the application. It will be modified in the next application update at the Google Play Market and Apple Store. 3.1.5 Sensory disabilities Participants about how RightsApp applications deal with sensory disabilities meta-applications available in Android and iOS to help people with sensory disabilities. The RightsApp researchers informed that they are aware of these meta-applications, however, no tests have been carried out and no testing is scheduled yet. This issue will be carefully considered. 3.1.6 Data for research Some of the participants, in addition to represent their institution as stakeholders are also academics. One of the suggestions pointed at data that the RightsApp applications will produce for research, specifically, the information gathered from the questionnaire. Currently, there is a number of crimes in Spain that are not reported since citizens, usually from abroad, believe that report a crime is too complicated because of the language and court proceedings (e.g. among other things, they wrongly believe that they will be required to appear in person as accusation or witnesses before the court). So, the suggestion was that research data generated by the RightsApp application could be helpful to redress the subject in this matter. The RightsApp project members reported that up to date no research data is gathered. However, it is worth mentioning that the mobile applications are ready to start the collection of data whenever needed on demand, under the legal conditions set by the GDPR regulations and the national and regional provisions. 3.2 Dissemination Six different action points have been agreed among the participant institutions and the RightsApp project representatives in the Workshop. 3.2.1 Department of Home Affairs The Department of Home Affairs will disseminate the RightsApp project to the Consulates and Embassies located in Barcelona. 90 Consulates and Embassies receive periodical information provided by Mossos d’Esquadra about their citizens abroad. Thus, the RightsApp project will be disseminated to 90 Consulates and Embassies. Additionally, the Department of Home Affairs will study the possibility to disseminate the RightsApp project to local law Enforcement Agencies across the municipalities surrounding Barcelona, which jointly host about 3 million inhabitants. 3.2.2 Department of Justice The Department of Justice will disseminate via its home web page a text introducing the RightsApp project, the project’s web page and the availability of the RightsApp mobile applications. D5.9 Final International Workshop 10 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice 3.2.3 Barcelona City Council The Barcelona City Council will disseminate through its web page and social media channels a text introducing the RightsApp project, the project’s web page and the availability of the RightsApp mobile applications. 3.2.4 Catalan Society of Victimology The Catalan Society of Victimology will include in its home web page a text introducing the RightsApp project, the project’s web page and the availability of the RightsApp mobile applications. 3.2.5 European Forum for Urban Security (EFUS) Mr. Francesc Guillen holds the position of vice-president of the EFUS. As a result of the Workshop he encouraged the RightsApp team to contact Ms. Pilar de La Torre as Programme Manager of EFUS to explore the dissemination of RightsApp across the major cities in Europe. D5.9 Final International Workshop 11 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice ANNEX I – MAIN PRESENTATION SLIDES D5.9 Final International Workshop 12 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice D5.9 Final International Workshop 13 Mobile Technologies applied to protect victims of a crime within the EU Area of Justice: RightsApp for e-Justice ANNEX II – MATERIALS FOR THE 2ND RIGHTSAPP WORKSHOP D5.9 Final International Workshop 14 Institute of Law and Technology 2nd RightsApp Workshop. RightsApp: “Mobile Technologies applied to protect victims of a crime within the EU Area of Justice” July 23rd, 2020 10h—13h https://us02web.zoom.us/j/86449578339?pwd=bm5kOVEzNlhkdmIwTFBvWkFWVUhOUT09 Meeting ID: 864 4957 8339 Password: 627451 Materials https://play.google.com/store/apps/details?id=cat.uab.idt.rightsapp https://apps.apple.com/app/id1511902208 This workshop has been funded by the European Union’s Justice Program (2014- 2020) Table of Contents 1. Introduction ...................................................................................................................... 4 2. Modelling of the victim situation in the RightsApp mobile application............................ 4 2.1. Tags ....................................................................................................................................... 4 2.2. Questionnaire: questions and answers ................................................................................ 4 2.3. Decision Tree ........................................................................................................................ 6 3. Information provided to victims considering his/her current situation and residence .... 6 3.1. Information for victims that fall to crime with no specific rights granted in the Spanish legal framework ................................................................................................................................. 6 3.2. Information for victims that fall to terrorism attack crime................................................... 9 3.3. Information for victims that fall to violence against women crime .................................... 11 3.4. Information for victims that fall to domestic violence crime ............................................. 14 3.5. Information for victims that fall to violent or against sexual freedom crime ..................... 16 3.6. Information for victims that fall to sexual assault crime .................................................... 19 Tables index Table 1: Tags for the specification of the crime victim situation .............................................. 4 Table 2: Questions text for the questionnaire .......................................................................... 5 Table 3: Questionnaire answers ............................................................................................... 5 Table 4: Information for victims that fall to a crime without specific rights granted in the Spanish legal framework........................................................................................................... 8 Table 5: Information for the victims that reside in another EU country................................... 8 Table 6: Information for the victims that reside outside the EU .............................................. 8 Table 7: Information for all victims that fall to terrorist attack crime .................................... 10 Table 8: Information for victims that fall to terrorist attack crime that reside in another EU country.................................................................................................................................... 11 Table 9: Information for victims that fall to terrorist attack crime that reside outside the EU ................................................................................................................................................ 11 Table 10: Information for all victims that fall to violence against women crime ................... 13 Table 11: Information for victims that fall to violence against women crime that reside in another EU country................................................................................................................. 14 Table 12: Information for victims that fall to violence against women crime that reside outside the EU ........................................................................................................................ 14 2 Table 13: Information for all victims that fall to domestic violence crime ............................. 16 Table 14: Information for victims that fall to domestic violence crime that reside in another EU country .............................................................................................................................. 16 Table 15: Information for victims that fall to domestic violence crime that reside outside the EU............................................................................................................................................ 16 Table 16: Information for all victims that fall to violent or against sexual freedom crime..... 18 Table 17: Information for victims that fall to violent or against sexual freedom crime that reside in another EU country .................................................................................................. 19 Table 18: Information for victims that fall to violent or against sexual freedom crime that reside outside the EU .............................................................................................................. 19 Table 19: Information for all victims that fall to sexual assault crime .................................... 20 Figures index Figure 1: Decision Tree ............................................................................................................. 6 3 1. Introduction This document compiles all the relevant materials for the 2nd RightsApp Workshop. The RightsApp research team have divided crimes from the Spanish legal framework in different categories shown in Section 2. These categories are based on the rights granted to citizens that fall victim to each crime. A questionnaire has been designed to model the victim’s current situation. In this section questions and answers from this questionnaire are also listed. Finally, the decision tree that runs jointly with categories, questions and answers, providing the logic under the hood of the questionnaire, is also depicted for discussion. Section 3 is focused on the information that the user/victim will see after the questionnaire, once his/her situation fitted in one of the above-mentioned categories. This information will contain, if needed, additional rights that citizens that usually reside in another EU country have as well as the rights granted to people that usually reside outside the EU, according to the Spanish legal framework. 2. Modelling of the victim situation in the RightsApp mobile application 2.1. Tags ID Tags T1 Crimes with no specific rights granted in the Spanish legal framework T2 Terrorism T3 Violence against women T4 Domestic violence T5 Violent crimes or against sexual freedom T6 Sexual attack T7 EU Residents T8 Non-EU Residents T9 Spain residents Table 1: Tags for the specification of the crime victim situation 2.2. Questionnaire: questions and answers ID Questions Q1 Have you been victim of a crime? Q2 What happened? 4 Q3 As a result, have you suffered physical or mental disability? Q4 Who did it? Q5 Are you a woman? Q6 Where do you usually live? Q8 What happened to the victim? Q9 As a result, have the victim suffered physical or mental disability? Q10 Who did it? Q11 Is the victim a woman? Q12 Where the victim lives? Table 2: Questions text for the questionnaire ID Answers A1 Yes, I have been victim of a crime A2 No, I am looking for information for a third person A3 Theft A4 Property damage A5 Domestic violence/Violence against women A6 Physical aggression A7 Harassment, threats or insults A8 Fraud A9 Sexual assault A10 Terrorist attack A11 Hate crime or discrimination A12 Others A13 Yes A14 No A15 Partner/Ex-partner A16 A member of the family environment A17 A third person A18 Spain A19 Another country member of the European Union A20 A country outside the European Union Table 3: Questionnaire answers 5 2.3. Decision Tree Figure 1: Decision Tree 3. Information provided to victims considering his/her current situation and residence 3.1. Information for victims that fall to crime with no specific rights granted in the Spanish legal framework ID Information for all victims that fall to crime with no specific rights granted in the Spanish legal framework You have the right to: —To be informed about access to free medical and psychological support —Receive free legal advice —Communicate and receive information in the language you understand for free, 1 —Contact the professionals who take your case —Receive notification of important decisions —Receive a copy of the complaint —and obtain general information on the case. 6 You have the right to: — Receive clear and understood communications . — If you have special needs, you have the right to have communications adapted to your needs . — If you are a minor, you can go alone or accompanied by whomever you want . 2 — Receive the information of your case in the language you understand and access free interpretation services to express yourself in your language . — If the police do not provide you with the translation or interpretation of the information in the language you choose , will appear in the certificate and you can appeal this decision to the judge. You have the right to: — Receive information from the Legal Guidance Service (SOJ_Generalitat de Cataluña) 3 — You could be accompanied by the persona that you decide — You and your family members can receive personalized attention, without the need to report or when the crime has been serious — Enter the phone and mail of the Red Cross You can: — Report or sue . — Provide all the information you consider important to the police, the judge on duty or the prosecutor . 4 — Report to the police, the judge on duty or the prosecutor . — If you report, consideration will be given to whether it is necessary to apply protection measures . — If you report, you have the right to receive a copy of the report You can: — Have the right to ask for protection measures . — If you are a minor, the prosecutor will decide what protection measures apply to you . — If you are the victim of a crime, you and your family members have the right not to have Contact with the suspected or accused person . 5 — You have the right to declare as soon as possible, accompanied by your lawyer and / or the person you want and that your statement be taken as few times as possible . — You have the right to you have a medical examination as few times as possible . — You have the right to protect your privacy and that of your family members and to prevent the dissemination of personal information, especially if you are a minor or have special needs. You have the right to: — Go to a mediator free of charge to solve your problem in a non-judicial, and dialogue-oriented way.- The mediator will be able to decide if your case can be 6 solved through a mediation process, avoiding any further risk for the victim or the possibility of causing more damage to you . — All those involved must agree to participate in mediation . — You will not be able to go to mediation if your case is gender violence 7 You can: — Receive information on whether you can access a lawyer for free and what 7 requirements you need to meet for it. — You can apply for a lawyer to assist you for free when they inform you about your case, in the victim assistance offices or the Bar Association. You have the right to: 8 — Have some of the expenses you have had for participating in the trial returned. You have the right to: — That the goods that have been retained for the duration of your case be 9 returned to you — They will not be able to return your goods if they are necessary to solve your case. You have the right to: — Participate in the criminal process of your case, 10 — Accused assisted by a lawyer — Go to the authorities to provide the evidence or information that you consider important. Table 4: Information for victims that fall to a crime without specific rights granted in the Spanish legal framework ID Information for victims that fall to crime with no specific rights granted in the Spanish legal framework that reside in another EU country You have the right to: — Receive information and assistance just as if you were a national of this country. 26 — Have your case documents translated and interpreted for you — Report what has happened to you in Spain with the help of a Translator and interpreter You have the right to: — Report what has happened to you in Spain in your country . — You can participate in the trial through videoconference, without having to 27 come to Spain . — If you have to return to Spain to testify You can ask them to refund your travel and accommodation expenses. Table 5: Information for the victims that reside in another EU country ID Information for victims that fall to crime with no specific rights granted in the Spanish legal framework that reside outside the EU You have the right to: — Receive information and assistance just as if you were a national of this country. 26 — Have your case documents translated and interpreted for you — Report what has happened to you in Spain with the help of a Translator and interpreter Table 6: Information for the victims that reside outside the EU 8 3.2. Information for victims that fall to terrorism attack crime ID Information for all victims that fall to terrorist attack crime You have the right to: —To be informed about access to free medical and psychological support —Receive free legal advice —Communicate and receive information in the language you understand for free, 1 —Contact the professionals who take your case —Receive notification of important decisions —Receive a copy of the complaint —and obtain general information on the case. You have the right to: — Receive clear and understood communications . — If you have special needs, you have the right to have communications adapted to your needs . — If you are a minor, you can go alone or accompanied by whomever you want . 2 — Receive the information of your case in the language you understand and access free interpretation services to express yourself in your language . — If the police do not provide you with the translation or interpretation of the information in the language you choose , will appear in the certificate and you can appeal this decision to the judge. You can: — Report or sue . — Provide all the information you consider important to the police, the judge on duty or the prosecutor . 4 — Report to the police, the judge on duty or the prosecutor . — If you report, consideration will be given to whether it is necessary to apply protection measures . — If you report, you have the right to receive a copy of the report You have the right to: — Go to a mediator free of charge to solve your problem in a non-judicial, and dialogue-oriented way.- The mediator will be able to decide if your case can be 6 solved through a mediation process, avoiding any further risk for the victim or the possibility of causing more damage to you . — All those involved must agree to participate in mediation . — You will not be able to go to mediation if your case is gender violence You have the right to: 8 — Have some of the expenses you have had for participating in the trial returned. You have the right to: — That the goods that have been retained for the duration of your case be 9 returned to you — They will not be able to return your goods if they are necessary to solve your case. 9 You have the right to: — Participate in the criminal process of your case, 10 — Accused assisted by a lawyer — Go to the authorities to provide the evidence or information that you consider important. As a victim of terrorism, you can: — Receive psychological and psychiatric assistance free of charge and immediately as long as you need — Receive healthcare outside the Social Security system . 17 — If you are a foreigner, receive healthcare urgent and assistance from the Consulate of your country . — Receive the first assistance in the Office of Attention to Victims of Crime . — The person in charge of assisting the assistance you need throughout the process is the Office of Victims of Terrorism (Madrid). You can: — Request protection measures — If the victim is a minor, the prosecutor will determine the protection measures — You and your family may not have contact with the suspect or accused . — You can declare as soon as possible and the least number of times — To be accompanied by your lawyer and / or trusted person 19 — You can have a medical examination, whenever it is essential and the least number of times . — Have protection of your privacy and that of your relatives to prevent the dissemination of information that can identify them especially if there are minors or people with special needs . — Not having a direct visual or sound relationship with the accused or accused You have the right to: 20 — A first free and immediate legal assistance — A free lawyer throughout the process if you prove insufficient resources. If you are Spanish or foreigner you may be entitled to receive aid, and you have one year to request it once you have the medical report: — FINANCIAL AID: you can receive it before your case is resolved. You can make them compatible with other aids and no taxes are applied (ex: burial expenses, perceptions for personal or material damage). — LABOR AIDS: you can receive them before your case is resolved (eg: change of 21 workday and transfer of job) — SOCIAL AIDS: you can receive them before your case is resolved (eg: preference in the allocation and occupation of public housing and the right to provisional accommodation) . — EDUCATIONAL AID: you can receive it before your case is resolved (eg: not paying educational fees, study aid if you cannot do your usual job and receive individualized attention in educational centers). Table 7: Information for all victims that fall to terrorist attack crime 10 ID Information for victims that fall to terrorist attack crime that reside in another EU country You can: 22 — Ask for help at your Consulate or Embassy You can: 23 — Have the right to obtain residence in Spain You have the right to: — Receive information and assistance just as if you were a national of this country. 26 — Have your case documents translated and interpreted for you — Report what has happened to you in Spain with the help of a Translator and interpreter You have the right to: — Report what has happened to you in Spain in your country . — You can participate in the trial through videoconference, without having to 27 come to Spain . — If you have to return to Spain to testify You can ask them to refund your travel and accommodation expenses. Table 8: Information for victims that fall to terrorist attack crime that reside in another EU country ID Information for victims that fall to terrorist attack crime that reside outside the EU You can: 22 — Ask for help at your Consulate or Embassy You can: 23 — Have the right to obtain residence in Spain You may be entitled to: 24 — Specific compensation if victims of terrorism are also compensated in your country of residence You have the right to: — Receive information and assistance just as if you were a national of this country. 26 — Have your case documents translated and interpreted for you — Report what has happened to you in Spain with the help of a Translator and interpreter Table 9: Information for victims that fall to terrorist attack crime that reside outside the EU 3.3. Information for victims that fall to violence against women crime ID Information for all victims that fall to violence against women crime You have the right to: — Receive clear and understood communications . 2 — If you have special needs, you have the right to have communications adapted to your needs . — If you are a minor, you can go alone or accompanied by whomever you want . — Receive the information of your case in the language you understand and 11 access free interpretation services to express yourself in your language . — If the police do not provide you with the translation or interpretation of the information in the language you choose , will appear in the certificate and you can appeal this decision to the judge. You can: — Report or sue . — Provide all the information you consider important to the police, the judge on duty or the prosecutor . 4 — Report to the police, the judge on duty or the prosecutor . — If you report, consideration will be given to whether it is necessary to apply protection measures . — If you report, you have the right to receive a copy of the report You have the right to: — Go to a mediator free of charge to solve your problem in a non-judicial, and dialogue-oriented way.- The mediator will be able to decide if your case can be 6 solved through a mediation process, avoiding any further risk for the victim or the possibility of causing more damage to you . — All those involved must agree to participate in mediation . — You will not be able to go to mediation if your case is gender violence You have the right to: 8 — Have some of the expenses you have had for participating in the trial returned. You have the right to: — That the goods that have been retained for the duration of your case be 9 returned to you — They will not be able to return your goods if they are necessary to solve your case. You have the right to: — Participate in the criminal process of your case, 10 — Accused assisted by a lawyer — Go to the authorities to provide the evidence or information that you consider important. You have the right to: — To be informed in the language that you understand — Receive free legal advice — To be informed about: your case, the medical, psychological, security, and support measures, where you can go to that they attend to you (care, emergency, support and comprehensive recovery) and the decisions that establish the prison 11 or freedom of your aggressor, if he escapes or if the precautionary measures for your safety are modified . — Refuse to receive information about your case and everything that refers to your aggressor . — Receive information adapted to your special needs, if as a woman victim of a crime of gender violence you have them. 12 You have the right to: — Let the person you choose accompany you — Receive free medical and psychological assistance outside the police and judicial offices. Your family members will be able to access these services, without having to file a complaint if the crime has been very serious . — To be attended urgently and permanently 12 — Receive specialized help for your situation — To receive complete professional attention : psychological care, social support, follow-up of complaints, educational support for his family, preventive training and reintegration into the workplace. The minors in your charge may also receive this attention . — Ask for a lawyer for free You have the right to: — Ask for a protection order — That your personal data be protected and limit what information is published 13 about your case — Request measures so that your aggressor does not leave home, cannot communicate, no can have weapons and limit the rights respect of your children You have the right to: — Have a free lawyer before reporting 14 — Have the same lawyer in all the proceedings that are opened about your case — Your heirs can also have a free lawyer You have the right to: — Changes that affect your right to work due to your situation as a victim and to receive help from Social Security, as long as you have a protection order or the prosecutor sees signs of gender violence or there is a certificate of the services you have gone to . — If you work for someone else, you can ask for: changes in your workday, geographic mobility, change of workplace, interrupt your contract and to be readmitted under the same conditions, end your contract and access unemployment, and that the social services justify absences or delays . 15 — If you are self-employed: if you have to stop working, you will not contribute for 6 months and you will be registered. You can sign up for specific employment programs . — If you are a public official, you have a protection order, or the prosecutor sees signs of gender violence: you can modify or reduce your workday, ask for geographic mobility, ask for leave of absence, justify absences from work. You also have specific economic rights: request social assistance, have preferential access to housing and public residences for the elderly, and access to the Active Insertion Income. Table 10: Information for all victims that fall to violence against women crime Information for victims that fall to violence against women crime that reside in ID another EU country 13 You have the right to: — Receive information and assistance just as if you were a national of this country. 26 — Have your case documents translated and interpreted for you — Report what has happened to you in Spain with the help of a Translator and interpreter You have the right to: — Report what has happened to you in Spain in your country . — You can participate in the trial through videoconference, without having to 27 come to Spain . — If you have to return to Spain to testify You can ask them to refund your travel and accommodation expenses. Table 11: Information for victims that fall to violence against women crime that reside in another EU country Information for victims that fall to violence against women crime that reside ID outside the EU You have the right to: — Receive information and assistance just as if you were a national of this country. 26 — Have your case documents translated and interpreted for you — Report what has happened to you in Spain with the help of a Translator and interpreter Table 12: Information for victims that fall to violence against women crime that reside outside the EU 3.4. Information for victims that fall to domestic violence crime ID Information for all victims that fall to domestic violence crime You have the right to: —To be informed about access to free medical and psychological support —Receive free legal advice —Communicate and receive information in the language you understand for free, 1 —Contact the professionals who take your case —Receive notification of important decisions —Receive a copy of the complaint —and obtain general information on the case. You have the right to: — Receive clear and understood communications . — If you have special needs, you have the right to have communications adapted to your needs . — If you are a minor, you can go alone or accompanied by whomever you want . 2 — Receive the information of your case in the language you understand and access free interpretation services to express yourself in your language . — If the police do not provide you with the translation or interpretation of the information in the language you choose , will appear in the certificate and you can appeal this decision to the judge. 3 You have the right to: — Receive information from the Legal Guidance Service (SOJ_Generalitat de 14 Cataluña) — You could be accompanied by the persona that you decide — You and your family members can receive personalized attention, without the need to report or when the crime has been serious — Enter the phone and mail of the Red Cross You can: — Report or sue . — Provide all the information you consider important to the police, the judge on duty or the prosecutor . 4 — Report to the police, the judge on duty or the prosecutor . — If you report, consideration will be given to whether it is necessary to apply protection measures . — If you report, you have the right to receive a copy of the report You can: — Have the right to ask for protection measures . — If you are a minor, the prosecutor will decide what protection measures apply to you . — If you are the victim of a crime, you and your family members have the right not to have Contact with the suspected or accused person . 5 — You have the right to declare as soon as possible, accompanied by your lawyer and / or the person you want and that your statement be taken as few times as possible . — You have the right to you have a medical examination as few times as possible . — You have the right to protect your privacy and that of your family members and to prevent the dissemination of personal information, especially if you are a minor or have special needs. You have the right to: — Go to a mediator free of charge to solve your problem in a non-judicial, and dialogue-oriented way.- The mediator will be able to decide if your case can be 6 solved through a mediation process, avoiding any further risk for the victim or the possibility of causing more damage to you . — All those involved must agree to participate in mediation . — You will not be able to go to mediation if your case is gender violence You can: — Receive information on whether you can access a lawyer for free and what 7 requirements you need to meet for it. — You can apply for a lawyer to assist you for free when they inform you about your case, in the victim assistance offices or the Bar Association. You have the right to: 8 — Have some of the expenses you have had for participating in the trial returned. You have the right to: 9 — That the goods that have been retained for the duration of your case be returned to you 15 — They will not be able to return your goods if they are necessary to solve your case. You have the right to: — Participate in the criminal process of your case, 10 — Accused assisted by a lawyer — Go to the authorities to provide the evidence or information that you consider important. Table 13: Information for all victims that fall to domestic violence crime Information for victims that fall to domestic violence crime that reside in ID another EU country 26 You have the right to: — Receive information and assistance just as if you were a national of this country. — Have your case documents translated and interpreted for you — Report what has happened to you in Spain with the help of a Translator and interpreter 27 You have the right to: — Report what has happened to you in Spain in your country . — You can participate in the trial through videoconference, without having to come to Spain . — If you have to return to Spain to testify You can ask them to refund your travel and accommodation expenses. Table 14: Information for victims that fall to domestic violence crime that reside in another EU country ID Information for victims that fall to domestic violence crime that reside outside the EU 26 You have the right to: — Receive information and assistance just as if you were a national of this country. — Have your case documents translated and interpreted for you — Report what has happened to you in Spain with the help of a Translator and interpreter 28 You have the right to: — Report in your country of residence if there is a bilateral legal assistance agreement between both States Table 15: Information for victims that fall to domestic violence crime that reside outside the EU 3.5. Information for victims that fall to violent or against sexual freedom crime ID Information for all victims that fall to violent or against sexual freedom crime You have the right to: —To be informed about access to free medical and psychological support 1 —Receive free legal advice —Communicate and receive information in the language you understand for free, —Contact the professionals who take your case —Receive notification of important decisions 16 —Receive a copy of the complaint —and obtain general information on the case. You have the right to: — Receive clear and understood communications . — If you have special needs, you have the right to have communications adapted to your needs . — If you are a minor, you can go alone or accompanied by whomever you want . 2 — Receive the information of your case in the language you understand and access free interpretation services to express yourself in your language . — If the police do not provide you with the translation or interpretation of the information in the language you choose , will appear in the certificate and you can appeal this decision to the judge. You have the right to: — Receive information from the Legal Guidance Service (SOJ_Generalitat de Cataluña) 3 — You could be accompanied by the persona that you decide — You and your family members can receive personalized attention, without the need to report or when the crime has been serious — Enter the phone and mail of the Red Cross You can: — Report or sue . — Provide all the information you consider important to the police, the judge on duty or the prosecutor . 4 — Report to the police, the judge on duty or the prosecutor . — If you report, consideration will be given to whether it is necessary to apply protection measures . — If you report, you have the right to receive a copy of the report You can: — Have the right to ask for protection measures . — If you are a minor, the prosecutor will decide what protection measures apply to you . — If you are the victim of a crime, you and your family members have the right not to have Contact with the suspected or accused person . 5 — You have the right to declare as soon as possible, accompanied by your lawyer and / or the person you want and that your statement be taken as few times as possible . — You have the right to you have a medical examination as few times as possible . — You have the right to protect your privacy and that of your family members and to prevent the dissemination of personal information, especially if you are a minor or have special needs. You have the right to: — Go to a mediator free of charge to solve your problem in a non-judicial, and 6 dialogue-oriented way.- The mediator will be able to decide if your case can be solved through a mediation process, avoiding any further risk for the victim or the possibility of causing more damage to you . 17 — All those involved must agree to participate in mediation . — You will not be able to go to mediation if your case is gender violence You can: — Receive information on whether you can access a lawyer for free and what 7 requirements you need to meet for it. — You can apply for a lawyer to assist you for free when they inform you about your case, in the victim assistance offices or the Bar Association. You have the right to: 8 — Have some of the expenses you have had for participating in the trial returned. You have the right to: — That the goods that have been retained for the duration of your case be 9 returned to you — They will not be able to return your goods if they are necessary to solve your case. You have the right to: — Participate in the criminal process of your case, 10 — Accused assisted by a lawyer — Go to the authorities to provide the evidence or information that you consider important. If you are Spanish, habitual resident, EU citizen or tourist, and have been the victim of a violent and intentional crime of serious injuries (physical or psychological) or death, you have the right to: 25 — Receive compensation from the State — State will pay compensation for damages suffered before the case is resolved — You have 1 year to request compensation, starting from the date of the crime or the date of the sentence. Table 16: Information for all victims that fall to violent or against sexual freedom crime Information for victims that fall to violent or against sexual freedom than reside ID in another EU country If you are Spanish, habitual resident, EU citizen or tourist, and have been the victim of a violent and intentional crime of serious injuries (physical or psychological) or death, you have the right to: 25 — Receive compensation from the State — State will pay compensation for damages suffered before the case is resolved — You have 1 year to request compensation, starting from the date of the crime or the date of the sentence. You have the right to: — Receive information and assistance just as if you were a national of this country. 26 — Have your case documents translated and interpreted for you — Report what has happened to you in Spain with the help of a Translator and interpreter 27 You have the right to: — Report what has happened to you in Spain in your country . 18 — You can participate in the trial through videoconference, without having to come to Spain . — If you have to return to Spain to testify You can ask them to refund your travel and accommodation expenses. Table 17: Information for victims that fall to violent or against sexual freedom crime that reside in another EU country Information for victims that fall to violent or against sexual freedom crime that ID reside outside the EU You have the right to: — Receive information and assistance just as if you were a national of this country. 26 — Have your case documents translated and interpreted for you — Report what has happened to you in Spain with the help of a Translator and interpreter Table 18: Information for victims that fall to violent or against sexual freedom crime that reside outside the EU 3.6. Information for victims that fall to sexual assault crime ID Information for all victims that fall to sexual assault crime If you are Spanish, habitual resident, EU citizen or tourist, you have the right to: — Receive compensation — If you have suffered psychological damage, you will be paid the costs of the treatment you choose 29 — If you have suffered physical damage or death occurs, you will be entitled to aid provided for violent crimes — You have 1 year to request this aid from the date of the crime or from the date of conviction . — If you are not a resident, you can request aid at the State you reside. — Whether you report or not, you have the right to receive psychological and medical support and care as you decide . — It is important that you go quickly to a medical centre to receive the necessary emotional support and record the evidence you have of the Assault .-- The first hours after the sexual assault are crucial to obtain clues that guarantee the optimal result of the investigation. And if you suspect that the aggressor has supplied you with a drug or toxic, they will do the pertinent tests. - In cases of rape and sexual assault, the only objective tests are DNA samples. In the case of sexual 30 abuse through chemical submission, the first hours are key to detect certain substances in the victim's body. Therefore, we recommend that you do not wash, shower or change your clothes and that, in case of oral violation, do not eat food or drink before going to a medical centre . — The emergency medical service of A reference in the city of Barcelona is the Hospital Clínic de Barcelona. Emergency Service. Villarroel, 170, 08036 Barcelona. Tel .: 932 275 400. Ext .: 2137 . — If you are in the hospital and decide to report it, the hospital will be responsible for sending the report of injuries to the corresponding on-duty court and will be responsible for notifying the police or Mossos d ' Esquadra and the coroner. You 19 can also file the complaint directly at the nearest police station or on-duty court. In the latter case, you must take the medical report . — If you are in the hospital and do not want to report it, the hospital is obliged to inform the judicial authorities of any sexual assault, with or without your consent, but that does not imply the beginning of a judicial procedure . — Only the complaint will imply the initiation of a criminal procedure against the aggressor. The criminal procedure can be harsh and does not ensure a ""fair"" sentence for the aggressor, but it is the only way to combat it and avoid impunity. - When it comes to filing the complaint, remember that you have the right to receive legal aid in the police and judicial offices. We recommend that you request it so that a lawyer can ensure the smooth running of the process. You also have legal entities and specialized services with extensive experience in sexual assaults: http://ajuntament.barcelona.cat/bcnantimasclista/ca/serveis-datencio. — If you find yourself in an irregular administrative situation, you also have the right to have free access to emergency health services, to have an interpreter and, if you decide to report, also. Table 19: Information for all victims that fall to sexual assault crime 20