1f04d72912c1ddbff4d97bf064805abd sustainability-17-01092.pdf 43f8f1940c5fec57c3a6dcd071ffb240ada6949b sustainability-17-01092.pdf dafba558fca68b6ca1c074ce5bb38d5ad8f80fe2d1c4c986fec658864630dae5 sustainability-17-01092.pdf Title: Multi-Criteria Decision Making for Risk Management in Quality Management Systems Subject: This study addresses risk management in quality management systems by analyzing risk prioritization using the multi-criteria methods Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytic Hierarchy Process (AHP). The primary objective was to identify and evaluate key risks, considering emerging factors such as climate change, to strengthen organizational resilience in the long term. A panel of 42 experts prioritized the following risk typologies: (i) geopolitical, (ii) economic, (iii) social, (iv) technological, and (v) environmental. The results revealed an increase in the importance of geopolitical and economic risks for 2024 compared to 2020, while technological and environmental risks decreased. Additionally, risks were projected over the next 10 years, highlighting extreme climate events and biodiversity loss as the most relevant for 2034. The findings emphasize the need for a proactive approach to risk management, aligned with ISO 9001:2015 standards and its recent climate change amendment published in 2024, to adapt organizational strategies for a constantly evolving global environment and ensure long-term sustainability. Keywords: risk management; quality management systems; ISO 9001:2015; Decision-Making Trial and Evaluation Laboratory (DEMATEL); multi-criteria decision-making; Analytic Hierarchy Process (AHP); climate change Author: Eliana Judith Yazo-Cabuya, Asier Ibeas and Rossanna Rey-Caballero Creator: LaTeX with hyperref Producer: pdfTeX-1.40.25 CreationDate: Wed Jan 29 09:20:08 2025 CET ModDate: Wed Jan 29 09:32:36 2025 CET Custom Metadata: no Metadata Stream: no Tagged: no UserProperties: no Suspects: no Form: none JavaScript: no Pages: 22 Encrypted: no Page size: 595.276 x 841.89 pts (A4) Page rot: 0 File size: 1314657 bytes Optimized: no PDF version: 1.7 name type encoding emb sub uni object ID ------------------------------------ ----------------- ---------------- --- --- --- --------- IMAEHO+VnURWPalladioL Type 1 Custom yes yes yes 10 0 PEKXFP+URWPalladioL-Roma Type 1 Custom yes yes yes 16 0 NJDTIA+URWPalladioL-Bold Type 1 Custom yes yes yes 22 0 EDHLIP+URWPalladioL-Ital Type 1 Custom yes yes yes 27 0 MJHDDK+PalatinoLinotype,Bold TrueType WinAnsi yes yes no 72 0 MJHDDL+PalatinoLinotype CID TrueType Identity-H yes yes yes 75 0 MJHDDM+PalatinoLinotype TrueType WinAnsi yes yes no 81 0 MJHDDO+PalatinoLinotype,Italic TrueType WinAnsi yes yes no 84 0 MJHDHO+PalatinoLinotype TrueType MacRoman yes yes no 87 0 LDWPPJ+CMEX10 Type 1 Builtin yes yes yes 97 0 QSQKOP+PazoMath Type 1 Builtin yes yes yes 102 0 GIGFZE+CMR10 Type 1 Builtin yes yes yes 107 0 EFGCJK+CMSY10 Type 1 Builtin yes yes yes 115 0 HRWNAN+URWPalladioL-BoldItal Type 1 Custom yes yes yes 123 0 FKPFBV+PazoMath-Italic Type 1 Builtin yes yes yes 131 0 MJHDDK+PalatinoLinotype,Bold TrueType WinAnsi yes yes no 153 0 MJHDDM+PalatinoLinotype TrueType WinAnsi yes yes no 156 0 MJHDDO+PalatinoLinotype,Italic TrueType WinAnsi yes yes no 159 0 MJHDHO+PalatinoLinotype TrueType MacRoman yes yes no 162 0 MJHDDK+PalatinoLinotype,Bold TrueType WinAnsi yes yes no 174 0 MJHDDM+PalatinoLinotype TrueType WinAnsi yes yes no 177 0 MJHDDO+PalatinoLinotype,Italic TrueType WinAnsi yes yes no 180 0 MJHDHO+PalatinoLinotype TrueType MacRoman yes yes no 183 0 Jhove (Rel. 1.28.0, 2023-05-18) Date: 2025-03-01 02:07:58 CET RepresentationInformation: sustainability-17-01092.pdf ReportingModule: PDF-hul, Rel. 1.12.4 (2023-03-16) LastModified: 2025-02-28 12:40:43 CET Size: 1314657 Format: PDF Version: 1.7 Status: Well-Formed and valid SignatureMatches: PDF-hul MIMEtype: application/pdf PDFMetadata: Objects: 366 FreeObjects: 1 IncrementalUpdates: 0 DocumentCatalog: PageLayout: SinglePage PageMode: UseNone Outlines: Item: Title: Introduction Destination: section.1 Item: Title: Proposed Methodology Destination: section.2 Children: Item: Title: Research Design Destination: subsection.2.1 Item: Title: Risk and Sub-Risk Characterization Destination: subsection.2.2 Item: Title: Evaluation of Risks and Sub-Risks by the Panel of Experts Destination: subsection.2.3 Item: Title: Prioritization of Risks and Sub-Risks Destination: subsection.2.4 Item: Title: Information Analysis Destination: subsection.2.5 Item: Title: MCDM Methods Destination: subsection.2.6 Children: Item: Title: Application of the DEMATEL Method for the Prioritization of Risk Typologies Destination: subsubsection.2.6.1 Item: Title: Application of the AHP Method for Sub-Risk Prioritization Destination: subsubsection.2.6.2 Item: Title: Results Destination: section.3 Children: Item: Title: Results of the DEMATEL Destination: subsection.3.1 Item: Title: Results of the AHP Destination: subsection.3.2 Item: Title: Discussion Destination: section.4 Item: Title: Conclusions Destination: section.5 Item: Title: Appendix A Destination: appendix.A. Item: Title: Appendix B Destination: appendix.B. Item: Title: References Destination: appendix.C. Info: Title: Multi-Criteria Decision Making for Risk Management in Quality Management Systems Author: Eliana Judith Yazo-Cabuya, Asier Ibeas and Rossanna Rey-Caballero Subject: This study addresses risk management in quality management systems by analyzing risk prioritization using the multi-criteria methods Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytic Hierarchy Process (AHP). The primary objective was to identify and evaluate key risks, considering emerging factors such as climate change, to strengthen organizational resilience in the long term. A panel of 42 experts prioritized the following risk typologies: (i) geopolitical, (ii) economic, (iii) social, (iv) technological, and (v) environmental. The results revealed an increase in the importance of geopolitical and economic risks for 2024 compared to 2020, while technological and environmental risks decreased. Additionally, risks were projected over the next 10 years, highlighting extreme climate events and biodiversity loss as the most relevant for 2034. The findings emphasize the need for a proactive approach to risk management, aligned with ISO 9001:2015 standards and its recent climate change amendment published in 2024, to adapt organizational strategies for a constantly evolving global environment and ensure long-term sustainability. 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