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Title:          Claimants’ experiences of the social security system during the first wave of COVID-19
Author:         Welfare – at a social distance
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      Title: 1. INTRODUCTION
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       Item: 
        Title: 1.1 Methods
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        Title: 1.2 Report structure
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      Title: 2. MAKING A BENEFIT APPLICATION
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        Title: 2.1 Delays to making an application
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        Title: 2.2 Making an application
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        Title: 2.3 Interactions with DWP staff
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        Title: 2.4 Summary
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      Title: 3. RECEIVING PAYMENTS
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        Title: 3.1 Waiting for the first payment
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      Title: 4. CLAIMANTS’ INCOMES AND OUTGOINGS
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        Title: 4.1 Changes in income and outgoings since the start of the pandemic
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        Title: 4.2 Managing financially
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      Title: 5. FINANCIAL STRAIN
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        Title: 5.1 Levels of financial strain
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        Title: 6.1 The process of claiming
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        Title: 6.2 Financial adequacy
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        Title: Glossary
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