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DisplayDocTitle: false NonFullScreenPageMode: UseNone Direction: L2R ViewArea: CropBox ViewClip: CropBox PrintArea: CropBox PageClip: CropBox PageLayout: SinglePage PageMode: UseNone Outlines: Item: Title: Message from our Chairman and Chief Executive Item: Title: About Better Future Children: Item: Title: Our stakeholders Item: Title: Our materiality review Item: Title: Creating shared value Item: Title: Governance Item: Title: Connected Society Children: Item: Title: Broadband network Item: Title: Access to our products and services Item: Title: Digital skills Item: Title: Online safety and privacy Item: Title: Global projects Item: Title: Net Good Children: Item: Title: Customers Item: Title: Suppliers Item: Title: Products Item: Title: Operations Item: Title: Carbon emissions from our operations Item: Title: Energy use in our operations Item: Title: Waste and recycling Item: Title: Other impacts Item: Title: Improving Lives Children: Item: Title: Charity partners Item: Title: The Supporters Club Item: Title: Services for charities Item: Title: Disaster response Item: Title: Being a responsible business Children: Item: Title: Ethics and human rights Item: Title: A great place to work Children: Item: Title: Engaging our people Item: Title: Contributing to communities Item: Title: Employee wellbeing Item: Title: Growing our capabilities Item: Title: Promoting diversity Item: Title: Developing new talent Item: Title: Rewarding our employees Item: Title: Customer service Item: Title: Procurement and supply chain Item: Title: Assessing social and environmental risk Item: Title: About this report Filters: FilterPipeline: FlateDecode FilterPipeline: DCTDecode Images: Image: NisoImageMetadata: FormatName: image/jpg CompressionScheme: JPEG ImageWidth: 454 ImageHeight: 308 BitsPerSample: 8 BitsPerSampleUnit: integer Intent: RelativeColorimetric Name: X Image: NisoImageMetadata: FormatName: image/jpg CompressionScheme: JPEG ImageWidth: 454 ImageHeight: 308 BitsPerSample: 8 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