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La escala multidimensional jerárquica como instrumento para medir la calidad de los servicios locales. Papers, 2012, vol. 97, núm. 2, p. 343-369. Author: Carreras Romero Keywords: medición del desempeño; administración local; escala SERVQUAL; escala multidimensional jerárquica; calidad percibida; evaluación ciudadana; modelos de ecuaciones estructurales. 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Adobe InDesign 7.0 /;/metadata saved xmp.iid:B28289D91F206811808384A29B27AE35 2012-03-13T11:51:47+01:00 Adobe InDesign 7.0 /;/metadata saved xmp.iid:01801174072068118083A1AB8BFCDFC2 2012-03-21T08:51:08+01:00 Adobe InDesign 7.0 /;/metadata saved xmp.iid:05801174072068118083A1AB8BFCDFC2 2012-03-21T09:00:50+01:00 Adobe InDesign 7.0 /;/metadata saved xmp.iid:AC4B641E0A2068118083A1AB8BFCDFC2 2012-03-21T09:17:33+01:00 Adobe InDesign 7.0 /;/metadata saved xmp.iid:A215CD220D2068118083BB8FE5966A49 2012-03-22T09:50:34+01:00 Adobe InDesign 7.0 /metadata saved xmp.iid:A315CD220D2068118083BB8FE5966A49 2012-03-22T09:50:34+01:00 Adobe InDesign 7.0 /;/metadata saved xmp.iid:A1EB90EA0D2068118083BB8FE5966A49 2012-03-22T10:11:04+01:00 Adobe InDesign 7.0 /;/metadata xmp.iid:A215CD220D2068118083BB8FE5966A49 xmp.did:F87F1174072068118083915DE846851A xmp.did:F77F1174072068118F62CE0E9820FAF8 default 10513 application/pdf La evaluación ciudadana de la Administración local. La escala multidimensional jerárquica como instrumento para medir la calidad de los servicios locales. Papers, 2012, vol. 97, núm. 2, p. 343-369. Carreras Romero Enrique González Rodríguez Benjamín medición del desempeño administración local escala SERVQUAL escala multidimensional jerárquica calidad percibida evaluación ciudadana modelos de ecuaciones estructurales. Adobe PDF Library 9.9 Unknown medición del desempeño; administración local; escala SERVQUAL; escala multidimensional jerárquica; calidad percibida; evaluación ciudadana; modelos de ecuaciones estructurales. 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