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This is Unit 4. The profession

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Element 2. Interpersonal skills.

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Key Elements of Personal skills.

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This animation introduces interpersonal skills,

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such as communication skills

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or positive attitude,
required in the process of producing

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quality Easy-to-understand information.

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All jobs require some sort
of interpersonal skills.

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A professional in the field
of Easy-to-understand information

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relies on those skills strongly.

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Producing quality easy to understand information 
is a complex process.

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It can take a lot of time.

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And in the process,
you will most likely work

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with diverse end-users and professionals.

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Let us take a closer look

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at some of the interpersonal skills
that may come in handy.

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Listening.

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Attentive listening is very important.

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Always allow the speaker to
finish their thought.

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Reflect on what they said.

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Summarise.

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Repeat in your own words

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to make sure you really
understood the speaker.

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Clear verbal communication.

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Be decisive.

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Be concrete.

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Ask specific questions.

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When working with validators,
avoid using questions

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that can be answered with a ''yes'' or a ''no''.

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Make sure you are understood.

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Ask clarifying questions,
if needed.

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You can use visuals
to better explain your thoughts

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or help people answer questions.

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And do not forget to listen and reflect!

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Non-verbal communication.

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Non-verbal communication
are all unwritten and unspoken messages

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we send or receive.

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It is our body language.

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It is the sounds we make,

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our facial expressions, gestures,

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closeness and so much more.

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Some people you will be working with 
or working for

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might not use 
a lot of verbal communication.

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Thus, it is important 
that you are familiar

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with the elements
of non-verbal communication.

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Assertiveness.

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Assertiveness is a hard-strong word,

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but a soft concept.

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It means that we are
neither passive nor aggressive,

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but know how to compromise,

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make sure things are fair

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and stand up for ourselves and others.

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Remember how we spoke
of clear communication?

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When you are assertive,
people know where they stand with you.

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And both of you win in the end.

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Nice, huh?

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Teamwork.

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Teamwork means working together,

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with other people,
producing something.

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If you want your Easy-to-understand information
to be of good quality,

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you will likely have to work
with several different people.

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This is where you will need to network.

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Find the people who have
the necessary skills and knowledge.

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Make sure you identify
when you need help

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and do not be too proud
to ask for it.

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It is important that you recognize
your team members' strengths and weaknesses.

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If you do, you will be able to engage

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with just the right people for the task

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you will be working on at the moment.

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Define roles clearly.

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Be honest.

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Mentoring people is also important.

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People you will be working with
do not have the same level

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of knowledge, expertise, or experience.

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Give other people credit.

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Say thank you.

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Listen to people's concerns.

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Take responsibility for
your own mistakes.

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As already said,
you will need to establish

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a network of people to make your work
easier and more efficient.

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Validators, sometimes also
called test readers,

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are your best friends.

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You will also be working
with other professionals.

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It is important, that you show
the people you work with

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respect and trust.

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Problem-solving.

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Every human, also every professional,

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encounters problems at some point.

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It is important that you know
how to define the problem,

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analyze it, find possible solutions

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and decide on one.

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Problem-solving is very closely connected
to decision-making.

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What can be done?

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Who will do it?

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When will they do it and how?

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There are many tips that can help develop 
and refine our decision-making skills,  

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so do not worry, if this is 
one of your weaker points. 

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Positive attitude.

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Always stay positive.

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This way, you will boost the creativity process,

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inspire, and motivate people

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and increase collaboration.

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The outcome will be much better.

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Your Easy-to-understand 
information will be better and more useful.

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Humour.

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And no, we did not forget about humour.

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It is so much easier to work with people
with a healthy dose of humour.

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Did you know that with the use of humour
you can sometimes make people understand

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certain things that are hard to understand.

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And what if we told you

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that you can make your work fun this way?

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Now go out there and be

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the most fun and most awesome professional

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to ever prepare Easy-to-understand information!

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Just give us another minute before that…

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Not feeling like a ''people person'',

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''good with people'' or ''client-oriented'‘?

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That is OK.

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There are many ways to 
practice your interpersonal skills.

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Practice makes perfect.

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Try to engage with people 
as much as possible.

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Join a group.

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You can even take face-to-face
or online workshops.

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All it takes is the desire to make a difference.

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Quality, easy to understand information, 
which you are choosing to produce,  

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does make all the difference
for a lot of people.

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So good luck and happy travels!

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The script was prepared by
Zavod RISA and RTV Slovenia.

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Graphical design and animation
were created by Blaž Zajc.

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It was produced by RTV Slovenia in 2021.