Multi-Criteria Decision Making for Risk Management in Quality Management Systems
Yazo-Cabuya, Eliana Judith (Universidad Jorge Tadeo Lozano)
Ibeas, Asier (Universitat Autònoma de Barcelona. Departament de Telecomunicació i Enginyeria de Sistemes)
Rey-Caballero, Rossanna (Universidad Santo Tomás (Colòmbia))

Data:	2025
Resum:	This study addresses risk management in quality management systems by analyzing risk prioritization using the multi-criteria methods Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytic Hierarchy Process (AHP). The primary objective was to identify and evaluate key risks, considering emerging factors such as climate change, to strengthen organizational resilience in the long term. A panel of 42 experts prioritized the following risk typologies: (i) geopolitical, (ii) economic, (iii) social, (iv) technological, and (v) environmental. The results revealed an increase in the importance of geopolitical and economic risks for 2024 compared to 2020, while technological and environmental risks decreased. Additionally, risks were projected over the next 10 years, highlighting extreme climate events and biodiversity loss as the most relevant for 2034. The findings emphasize the need for a proactive approach to risk management, aligned with ISO 9001:2015 standards and its recent climate change amendment published in 2024, to adapt organizational strategies for a constantly evolving global environment and ensure long-term sustainability.
Drets:	Aquest document està subjecte a una llicència d'ús Creative Commons. Es permet la reproducció total o parcial, la distribució, la comunicació pública de l'obra i la creació d'obres derivades, fins i tot amb finalitats comercials, sempre i quan es reconegui l'autoria de l'obra original.
Llengua:	Anglès
Document:	Article ; recerca ; Versió publicada
Matèria:	Risk management ; Quality management systems ; ISO 9001:2015 ; Decision-Making Trial and Evaluation Laboratory (DEMATEL) ; Multi-criteria decision-making ; Analytic Hierarchy Process (AHP) ; Climate change
Publicat a:	Sustainability, Vol. 17, Issue 3 (February 2025) , art. 1092, ISSN 2071-1050

DOI: 10.3390/su17031092

22 p, 1.3 MB

El registre apareix a les col·leccions:
Articles > Articles de recerca
Articles > Articles publicats