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11 p, 315.0 KB La satisfacción de clientes y su relación con la percepción de calidad en Centro de Fitness : utilización de la escala CALIDFIT1 / García Fernández, Jerónimo (Universidad de Sevilla) ; Cepeda Carrión, Gabriel (Universidad de Sevilla) ; Martín Ruíz, David (Universidad de Sevilla)
The growing interest in measuring perceived customer quality in private fitness centres (PFC) makes the aim of this research the construction of a measure to assess PFC perceived customer quality, segmenting it in turn by levels of perception, and testing its influence on customer satisfaction. [...]
2012
Revista de psicología del deporte, Vol. 21, Núm. 2 (2012) , p. 309-319  
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