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19 p, 509.7 KB Mobile technology and consumer empowerment : an application for online consumer mediation in Catalonia (Geoconsum) / Suquet Capdevila, Josep (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)
Today, courts proceedings remain complex and expensive for consumers. Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) are means of consumer redress. Nevertheless, they have not achieved its full potential, partly due to the lack of consumer awareness. [...]
2012
European journal of law and technology, Vol. 3 Núm. 2 (2012)  

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