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17 p, 118.7 KB

RisolviOnline, médiateur du net and internet Ombudsmann : have they experienced a significant evolution lastly? / Gabarró, Sílvia (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)
This paper aims at monitoring the evolution of three European ODR providers that were studied in our previous paper "Mediation for B2C Disputes: Results of a Study of Three European ODR Providers". We focus on quantitative data such as the number of disputes managed, their type and their nature for 2007, 2008 and 2009 to see if any development has taken place. [...]
Barcelona Huygens 2011 (IDT series ; 7)
Proceedings of the International Workshop Online Dispute Resolution : ODR Workshop'10 : in conjunction with the 23rd International Conference on Legal Knowledge and Information Systems (JURIX 2010), 2011, p. 13-26

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12 p, 888.6 KB

Online dispute resolution in 2010 : a cyberspace odyssey? / Suquet Capdevila, Josep (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia) ; Poblet, Marta (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia) ; Noriega, Pablo (Institut d'Investigació en Intel·ligència Artificial (IIIA-CSIC)) ; Gabarró, Sílvia (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)
This paper presents some results of a research on Online Dispute Resolution (ODR) and mediation online that was undertaken for the White Book on Mediation in Catalonia. The research shows the state of the art of ODR today. [...]
Barcelona Huygens 2011 (IDT series ; 7)
Proceedings of the International Workshop Online Dispute Resolution : ODR Workshop'10 : in conjunction with the 23rd International Conference on Legal Knowledge and Information Systems (JURIX 2010), 2011, p. 1-12

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