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11 p, 899.1 KB How passenger decides a check-in option in an airport : self-service technology adoption model in passenger process / Ueda, Keiich (University of Tsukuba) ; Kurahashi, Setsuya (University of Tsukuba)
This study intends to propose "Self-Service Technology Adoption Model" by utilizing the knowledge and experiences of front line experts. The Agent-Based Model has a fuzzy inference system to let passengers choose a check-in option: a conventional style check-in position or a self-service kiosk. [...]
Social Simulation Conference. Bellaterra, Cerdanyola del Vallés, 1a : 2014  

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