Per citar aquest document: http://ddd.uab.cat/record/128008
How passenger decides a check-in option in an airport : self-service technology adoption model in passenger process
Ueda, Keiich (University of Tsukuba)
Kurahashi, Setsuya (University of Tsukuba)

Data: 2014
Resum: This study intends to propose "Self-Service Technology Adoption Model" by utilizing the knowledge and experiences of front line experts. The Agent-Based Model has a fuzzy inference system to let passengers choose a check-in option: a conventional style check-in position or a self-service kiosk. The experiments are conducted with observed data, which are collected from the airline’s Departure Control System (DCS). We tried approximating the experimental space to “the real world” and evaluating the proposed model by measuring how it reproduces the observed self-service usage rate in “the real world”. This study also suggests the efficient practice of air–travel passenger handling with self-service kiosks in an international passenger terminal by the simulation of the proposed agent-based model. Through conducting the experiments, the scenario and the key factor are indicated, which may possibly accelerate the self-service usage rate with cost effective way and less impact for customer services.
Drets: Aquest document està subjecte a una llicència d'ús Creative Commons. Es permet la reproducció total o parcial i la comunicació pública de l'obra, sempre que no sigui amb finalitats comercials, i sempre que es reconegui l'autoria de l'obra original. No es permet la creació d'obres derivades. Creative Commons
Llengua: Anglès
Document: conferenceObject
Matèria: Self-service technology adoption model ; Computational social science ; Social simulation
Publicat a: Social Simulation Conference. Bellaterra, Cerdanyola del Vallés, 1a : 2014

Podeu consultar la compilació de les ponències presentades a Social Simulation Conference a: http://ddd.uab.cat/record/125597


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