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Resultats globals: 7 registres trobats en 0.01 segons.
Articles, 7 registres trobats
Articles 7 registres trobats  
1.
47 p, 553.8 KB Delightful tourism experiences : a cognitive or affective matter? / Escobar Rivera, Dalilis (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte) ; Casadesús Fa, Martí (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte) ; Simon, Alexandra (Universitat Autònoma de Barcelona. Departament d'Empresa)
There are many times that we, as tourist consumers, have been more than satisfied. We have been delighted with the product or service received. However, do we know the factors which affect our delight as customers? Are they affective or cognitive factors? The objective of this article is to empirically identify delighted consumers and the factors associated with these memorable tourist experiences when the threshold of satisfaction is exceeded. [...]
2019 - 10.1016/j.tmp.2019.100569
Tourism Management Perspectives, Vol. 32 (2019) , p. 100569  
Registre complet - Creative Commons
2.
20 p, 414.1 KB Exploring the options for management system standards and integration levels / Simon, Alexandra (Universitat Autònoma de Barcelona. Departament d'Empresa) ; Karapetrovic, Stanislav (University of Alberta) ; Casadesús Fa, Martí (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte)
The objectives of this paper are to investigate whether the integration levels achieved by Catalan companies are related to their choice of the options for Management System Standards (MSSs) and to research the relationships of the perceived adequacy of using new MSSs and Business Excellence Models (BEMs) with Integrated Management Systems (IMSs). [...]
2017 - 10.30638/eemj.2017.039
Environmental Engineering and Management Journal, Vol. 16 Núm. 2 (2017) , p. 391-400  
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3.
17 p, 364.0 KB Integration of standardized environmental and quality management systems audits / Simon, Alexandra (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte) ; Bernardo Vilamitjana, Mercè (Universitat de Barcelona) ; Karapetrovic, Stanislav (University of Alberta) ; Casadesús Fa, Martí (Universitat de Girona, Departament d'Organitzacio, Gestio Empresarial i Desenvolupament del Producte)
In the last few years, many organizations have chosen to implement standardized Management Systems (MSs), such as the ones based on ISO 14001 and ISO 9001. However, few studies exist on how firms carry out the process of auditing these MSs. [...]
2011 - 10.1016/j.jclepro.2011.06.028
Journal of cleaner production, Vol. 19 Núm. 17-18 (2011) , p. 2057-2065  
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4.
26 p, 584.7 KB Implementing integrated management systems in chemical firms / Simon, Alexandra (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte) ; Bernardo Vilamitjana, Mercè (Universitat de Barcelona) ; Karapetrovic, Stanislav (University of Alberta) ; Casadesús Fa, Martí (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte)
The main objective of this research is to study how management system standards can be integrated into a single system in organisations from the chemical industry. Data for this study include a survey carried out in 76 organisations, registered with, at a minimum, both the ISO 9001 and ISO 14001 standards for quality and environmental management, 17 of which were from the chemical industry. [...]
2013 - 10.1080/14783363.2012.669560
Total Quality Management and Business Excellence, Vol. 24 Núm. 3-4 (2013) , p. 294-309  
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5.
29 p, 756.2 KB Evolution of Integrated Management Systems in Spanish firms / Simon, Alexandra (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte) ; Karapetrovic, Stanislav (University of Alberta) ; Casadesús Fa, Martí (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte)
The aim of this paper is to analyze the evolution of the implementation and integration of standardized Management Systems (MSs) such as ISO 9001 and ISO 14001. Specifically, we study the implementation of different standards during a four-year period (2006-2010) and we examine the level of integration of different MS elements such as the resources, documentation, goals and procedures during this period. [...]
2012 - 10.1016/j.jclepro.2011.10.025
Journal of cleaner production, Vol. 23 Núm. 1 (2012) , p. 8-19  
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6.
19 p, 390.2 KB Difficulties and benefits of integrated management systems / Simon, Alexandra (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte) ; Karapetrovic, Stanislav (University of Alberta) ; Casadesús Fa, Martí (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte)
Purpose - In recent years, the number of management systems (MSs) has sharply increased. These MSs can be certified with, for example, the quality standard ISO 9001 or the environmental standard ISO 14001 and they can subsequently be integrated into one single, jointly managed system. [...]
2012 - 10.1108/02635571211232406
Industrial Management and Data Systems, Vol. 112 Núm. 5 (2012) , p. 828-846  
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7.
19 p, 928.5 KB Exploring the role of service delivery in remarkable tourism experiences / Escobar Rivera, Dalilis (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte) ; Casadesús Fa, Martí (Universitat de Girona. Departament d'Organització, Gestió Empresarial i Disseny de Producte) ; Sampaio, Paulo A. (Universidade do Minho. Departamento de Produção e Sistemas) ; Simon, Alexandra (Universitat Autònoma de Barcelona. Departament d'Empresa)
The purpose of the article is to analyze through a service-experience framework the consequences and contingency factors of Service Delivery (SD) in Remarkable Tourism Experiences (RTE) and explore to what extent these factors interact to evoke delight behaviors in customers. [...]
2019 - 10.3390/su11051382
Sustainability, Vol. 11 Núm. 5 (january 2019) , p. 1382  
Registre complet - Creative Commons

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