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11 p, 415.7 KB Benchmarking the Knowledge Management Practices in Selected European Higher Education Libraries / Balagué, Núria (Universitat Autònoma de Barcelona. Servei de Biblioteques) ; Düren, Petra (Hamburg University of Applied Sciences. Department Information) ; Saarti, Jarmo (University of Eastern Finland Library)
Knowledge Management (KM) in libraries refers to the systematic management and control of knowledge as an important resource when producing high quality library and information services. If one wishes to make the optimal use and dissemination of organizational and other work-life related knowledge, then one needs to acquire appropriate knowledge management tools and to adopt a systematic procedure for KM throughout the organization. [...]
2015
Qualitative and Quantitative Methods in Libraries, Vol. 4 Núm. 2 (2015) , p. 399-412  
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