Liaison, safeguard, and well-being : analyzing the role of social robots during the COVID-19 pandemic
Aymerich Franch, Laura (Universitat Autònoma de Barcelona)
Ferrer, Iliana (Universitat Autònoma de Barcelona)

Fecha:	2022
Resumen:	We examine the implementation of social robots in real-world settings during the COVID-19 pandemic. In particular, we analyze the areas in which social robots are being adopted, the roles and tasks being fulfilled, and the robot models being implemented. For this, we traced back and analyzed 240 deployment cases with 86 different social robots worldwide that have been adopted since the coronavirus outbreak. We found that social robot adoption during this period was strongly related to the use of this technology for crisis management. The social robots' capacity to perform the roles of liaison to minimize direct contact among humans, safeguard to ensure contagion risk-free environments, and well-being coach to protect mental and physical health, is key to explaining adoption within this context. The results of the study offer a complete overview of social robots' utilization in real life settings during the pandemic.
Derechos:	Aquest document està subjecte a una llicència d'ús Creative Commons. Es permet la reproducció total o parcial, la distribució, la comunicació pública de l'obra i la creació d'obres derivades, fins i tot amb finalitats comercials, sempre i quan es reconegui l'autoria de l'obra original.
Lengua:	Anglès
Documento:	Article ; recerca ; Versió publicada
Materia:	Social robots ; COVID-19 pandemic ; Robot deployment ; Healthcare
Publicado en:	Technology in Society, Vol. 70 (2022) , e 101993, ISSN 1879-3274

DOI: 10.1016/j.techsoc.2022.101993
PMID: 35607651

8 p, 2.3 MB

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