Online dispute resolution in 2010 : a cyberspace odyssey?
Suquet Capdevila, Josep (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)
Poblet, Marta (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)
Noriega, Pablo (Institut d'Investigació en Intel·ligència Artificial (IIIA-CSIC))
Gabarró, Sílvia (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)

Imprint: Barcelona Huygens 2011
Abstract: This paper presents some results of a research on Online Dispute Resolution (ODR) and mediation online that was undertaken for the White Book on Mediation in Catalonia. The research shows the state of the art of ODR today. It presents the technologies, processes and products currently existing in the global market. A survey of 34 ODR providers is presented with information on service models, communication types, functionalities, ADR services and other off-ADR services such as seals of quality or formation activities. The survey shows that in most ODR services, IT is not fully employed and web 2. 0/web 3. 0 tools are barely used at all. Consequently, ODR systems do not yet benefit from the opportunities these technologies could provide. Our survey also shows that there are less active ODR services providers today than only a few years ago.
Rights: Tots els drets reservats.
Language: Anglès
Series: IDT series ; 7
Document: Capítol de llibre
Subject: Online Dispute Resolution ; Mediation ; IT ; Web 2.0 ; Web 3.0
Published in: Proceedings of the International Workshop Online Dispute Resolution : ODR Workshop'10 : in conjunction with the 23rd International Conference on Legal Knowledge and Information Systems (JURIX 2010), 2011, p. 1-12

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12 p, 888.6 KB

The record appears in these collections:
Research literature > UAB research groups literature > Research Centres and Groups (research output) > Social and Legal Sciences > Institute of Law and Technology (IDT)
Books and collections > Book chapters

 Record created 2015-11-23, last modified 2022-12-14

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