Web of Science: 9 cites, Scopus: 12 cites, Google Scholar: cites
Online dispute resolution : an artificial intelligence perspective
Carneiro, Davide Rua (Universidade do Minho)
Novais, Paulo (Universidade do Minho)
Andrade, Francisco Carneiro Pacheco (Universidade do Minho)
Zeleznikow, John (Victoria University)
Neves, José (Universidade do Minho)

Data: 2014
Resum: Litigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online Dispute Resolution (ODR) recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI.
Nota: Número d'acord de subvenció FCT/PTDC/JUR/71354/2006
Nota: Número d'acord de subvenció FCT/SFRH/BD/64890/2009
Nota: Número d'acord de subvenció MINECO/DER2012-39492
Drets: Tots els drets reservats
Llengua: Anglès.
Document: article ; recerca ; acceptedVersion
Matèria: Alternative dispute resolution ; Online dispute resolution ; Artificial intelligence
Publicat a: Artificial Intelligence Review, Vol. 41 Núm. 2 (2014) , p. 211-240, ISSN 1573-7462

Adreça alternativa: https://link.springer.com/article/10.1007/s10462-011-9305-z#citeas
DOI: 10.1007/s10462-011-9305-z

26 p, 1.2 MB

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