Intercultural communication between long-stay immigrants and Catalan Primary Care Nurses : a qualitative approach to rebalancing power
Ramos-Roure, Francesc (Universitat Autònoma de Barcelona. Departament de Medicina)
Segura Bernal, Jordi (Universitat Ramon Llull. Facultat de Psicologia)
García-Sierra, Rosa (Universitat Autònoma de Barcelona. Departament d'Infermeria)
Fernández-Cano, María Isabel (Universitat Autònoma de Barcelona. Departament d'Infermeria)
Torán Montserrat, Pere (Institut Universitari d'Investigació en Atenció Primària Jordi Gol)
Feijoo Cid, Maria (Universitat Autònoma de Barcelona. Departament d'Infermeria)
Manresa, J. M. (Universitat Autònoma de Barcelona. Departament d'Infermeria)

Fecha:	2021
Resumen:	There is a gap between the preferences of immigrant patients and their experiences with intercultural communication. This study aims to explore the experiences and perspectives of long-stay immigrants on intercultural communication in encounters with primary care (PC) nurses. Participants were selected by purposive sampling at the Maresme Primary Care Center. A focus group and five in-depth interviews with long-stay immigrants from eight countries were carried out. Data collection was guided by a script previously validated by a group of experts. We conducted a qualitative analysis following Charmaz's approach, and data saturation was reached with 11 patients (one focus group and five interviews). Long-stay immigrants would like closer and more personalized communication exchanges with greater humanity, as well as polite and respectful manners as they perceive signs of an asymmetrical care relationship. Those who had negative communication experiences tried to justify some of the behaviors as a result of having free access to public health services. This is one of the few existing studies from the point of view of long-stay immigrants. Achieving effective intercultural communication requires a process of self-reflection, awareness-raising and commitment, both on a personal and institutional level, to eliminate the asymmetry in the nurse-patient relationship. Nurses should be trained in person-centered intercultural communication.
Derechos:	Aquest document està subjecte a una llicència d'ús Creative Commons. Es permet la reproducció total o parcial, la distribució, la comunicació pública de l'obra i la creació d'obres derivades, fins i tot amb finalitats comercials, sempre i quan es reconegui l'autoria de l'obra original.
Lengua:	Anglès
Documento:	Article ; recerca ; Versió publicada
Materia:	Intercultural competence ; Intercultural communication ; Long-stay immigrant ; Nurse-patient relations ; Primary care ; Cultural safety
Publicado en:	International journal of environmental research and public health, Vol. 18 Núm. 6 (2021) , p. 2851, ISSN 1660-4601

DOI: 10.3390/ijerph18062851
PMID: 33799637

18 p, 408.6 KB

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