Investigating the use of speech-based conversational agents for life coaching
Aymerich Franch, Laura (Universitat Autònoma de Barcelona)
Ferrer, Iliana (Universitat Autònoma de Barcelona)

Date:	2022
Abstract:	Life coaching can contribute to goal attainment, quality of life, and psychological well-being enhancement. We explored the capacity of a speech-based conversational agent coach (CAC) to deliver a coaching program for goal achievement in two studies. Participants showed a significant increase in personal growth initiative (PGI) after completing the program both in the pilot and the main study. Participants in the main study additionally reported a significant increase in life satisfaction (SLS) and a significant decrease in negative affect (PANAS-N). Usability of the application, satisfaction with the coaching program, and adoption intention were rated positively in both studies. The results suggest that working on goal achievement with the CAC had a positive impact on the psychological well-being of the participants. The study provides an empirically-validated approach for automated coaching interventions and highlights the potential of conversational agents for delivering life coaching.
Rights:	Aquest document està subjecte a una llicència d'ús Creative Commons. Es permet la reproducció total o parcial, la distribució, la comunicació pública de l'obra i la creació d'obres derivades, fins i tot amb finalitats comercials, sempre i quan es reconegui l'autoria de l'obra original.
Language:	Anglès
Document:	Article ; recerca ; Versió publicada
Subject:	Conversational agents ; Coaching ; Psychological well-being ; Positive technology ; Goal achievement
Published in:	International Journal of Human-Computer Studies, Vol. 159 (2022) , p. 102745, ISSN 1071-5819

DOI: 10.1016/j.ijhcs.2021.102745

8 p, 509.5 KB

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