Hybrid multigroup partial least squares structural equation modelling : an application to bank employee satisfaction and loyalty
Lamberti, Giuseppe (Universitat Autònoma de Barcelona. Departament d'Empresa)

Fecha:	2021
Resumen:	We describe a practical approach to tackling observed heterogeneity using partial least squares structural equation modelling (PLS-SEM) when the number of categorical variables is high and the context of the research is exploratory. The approach is based on combining classical multigroup PLS-SEM approach and pathmox analysis. We provide practical guidance on using our hybrid multigroup PLS-SEM and illustrate its application using real data for bank employees. In investigating work climate, specifically the relationship between satisfaction and loyalty considering specific drivers (empowerment, company reputation, leadership, pay, and work conditions) and different sources of heterogeneity (gender, age, marital status, education, job level, and antiquity), the hybrid multigroup PLS-SEM identified three partitions defined by juniors, seniors, and managers, and identified significant differences between those groups, specifically in indicating that leadership and pay were more important for juniors, empowerment for seniors, and company reputation and work conditions for managers.
Derechos:	Aquest document està subjecte a una llicència d'ús Creative Commons. Es permet la reproducció total o parcial, la distribució, i la comunicació pública de l'obra, sempre que no sigui amb finalitats comercials, i sempre que es reconegui l'autoria de l'obra original. No es permet la creació d'obres derivades.
Lengua:	Anglès
Documento:	Article ; recerca ; Versió acceptada per publicar
Materia:	Employee loyalty ; Heterogeneity ; Job satisfaction ; Multigroup analysis ; Pathmox analysis ; PLS-MGA
Publicado en:	Quality and Quantity, Vol. 57 (2021) , p. 683-705, ISSN 1573-7845

DOI: 10.1007/s11135-021-01096-9

Postprint 38 p, 839.5 KB

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