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10 p, 105.8 KB

Evaluating benchmarking as a methodology for the enhancement of quality in academic libraries / Balagué, Núria (Universitat Autònoma de Barcelona. Servei de Biblioteques) ; Saarti, Jarmo (University of Eastern Finland Library)
Benchmarking can be defined as a methodology where business processes, performance metrics and best practices are compared. Usually, the comparison is done between two organizations, but one can also choose different settings for comparison, e. [...]
2020
Qualitative and Quantitative Methods in Libraries, Vol. 9 Núm. 2 (2020) , p. 237-246

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14 p, 110.2 KB

Comparing the risk management approaches and practices in two European academic libraries / Balagué, Núria (Universitat Autònoma de Barcelona. Servei de Biblioteques) ; Saarti, Jarmo (University of Eastern Finland Library)
The globalization and digitalization of the service provision in libraries has meant that risk management has become a crucial part of the work and management of the library. At the same time, the libraries are increasingly accessing outsourced services in the digital world with technology that develops so fast to be provided to users that seem to demand more than maybe ever before in human history. [...]
2020
Qualitative and Quantitative Methods in Libraries, Vol. 9 Núm. 2 (2020) , p. 257-270

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