Calidad percibida por el espectador de fútbol
Rosa Díaz, Isabel María (Universidad de Sevilla)
Castellanos Verdugo, Mario (Universidad de Sevilla)
Palacios Florencio, Beatriz (Universidad Pablo de Olavide)

Additional title:	Quality perceived by football spectators
Date:	2012
Abstract:	Organizations strain to understand their clients' needs in order to satisfy them adequately and achieve competitiveness. As a result, a change is underway in the area of sports management that consists in creating specific measures for the quality of client satisfaction and services. This is the context of this study, the main goal of which is to determine the dimensions of the quality of the sports service offered by football clubs. To this end, a questionnaire was applied through the personal survey method. The data obtained was processed by an exploratory factorial analysis. The results allow for the identification of ten basic dimensions of the quality of the sport service analyzed.
Rights:	Aquest document està subjecte a una llicència d'ús Creative Commons. Es permet la reproducció total o parcial, la distribució, la comunicació pública de l'obra i la creació d'obres derivades, sempre i quan aquestes es distribueixin sota la mateixa llicència que regula l'obra original i es reconegui l'autoria.
Language:	Castellà
Document:	Article ; recerca ; Versió publicada
Subject:	Serveis de qualitat ; Organitzacions esportives ; Services quality ; Sports organizations ; Football
Published in:	Revista de psicología del deporte, Vol. 21, Núm. 1 (2012) , p. 25-33, ISSN 1988-5636

9 p, 210.5 KB

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Articles > Published articles > Revista de psicología del deporte
Articles > Research articles