RisolviOnline, médiateur du net and internet Ombudsmann : have they experienced a significant evolution lastly?
Gabarró, Sílvia (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)

Imprint: Barcelona Huygens 2011
Abstract: This paper aims at monitoring the evolution of three European ODR providers that were studied in our previous paper "Mediation for B2C Disputes: Results of a Study of Three European ODR Providers". We focus on quantitative data such as the number of disputes managed, their type and their nature for 2007, 2008 and 2009 to see if any development has taken place. The question of whether the world financial crisis has affected these institutions and some facts in this respect are presented, as well as other issues such as the specialization of the organisation for the success of the service. Finally, future European and worldwide challenges are mentioned with regard to online dispute resolution (ODR) evolution.
Rights: Tots els drets reservats.
Language: Anglès
Series: IDT series ; 7
Document: Capítol de llibre
Subject: ODR provider ; Mediation ; E-commerce ; RisolviOnline ; Médiateur du Net ; Internet Ombudsmann ; ECC-Net
Published in: Proceedings of the International Workshop Online Dispute Resolution : ODR Workshop'10 : in conjunction with the 23rd International Conference on Legal Knowledge and Information Systems (JURIX 2010), 2011, p. 13-26

Podeu consultar el llibre complet a: https://ddd.uab.cat/record/138460

17 p, 118.7 KB

The record appears in these collections:
Research literature > UAB research groups literature > Research Centres and Groups (research output) > Social and Legal Sciences > Institute of Law and Technology (IDT)
Books and collections > Book chapters

 Record created 2015-11-23, last modified 2022-09-04

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