The use of on-site visits to assess compliance and implementation of quality management at hospital level - Wagner, Cordula (Netherlands Institute for Health Services Research (NIVEL)) ; Groene, Oliver (London School of Hygiene and Tropical Medicine. Department of Health Services Research and Policy) ; Dersarkissian, Maral (University of California. Los Angeles-UCLA) ; Thompson, C.A. (University of California. Los Angeles-UCLA) ; Klazinga, N.S. (University of Amsterdam. Academic Medical Centre-AMC) ; Arah, Onyebuchi A (University of California. Los Angeles-UCLA) ; Suñol Sala, Rosa (Universitat Autònoma de Barcelona. Institut Universitari Avedis Donabedian)