The use of on-site visits to assess compliance and implementation of quality management at hospital level
Wagner, Cordula (Netherlands Institute for Health Services Research (NIVEL))
Groene, Oliver (London School of Hygiene and Tropical Medicine. Department of Health Services Research and Policy)
Dersarkissian, Maral (University of California. Los Angeles-UCLA)
Thompson, C.A. (University of California. Los Angeles-UCLA)
Klazinga, N.S. (University of Amsterdam. Academic Medical Centre-AMC)
Arah, Onyebuchi A (University of California. Los Angeles-UCLA)
Suñol Sala, Rosa (Universitat Autònoma de Barcelona. Institut Universitari Avedis Donabedian)

Date:	2014
Abstract:	OBJECTIVE: Stakeholders of hospitals often lack standardized tools to assess compliance with quality management strategies and the implementation of clinical quality activities in hospitals. Such assessment tools, if easy to use, could be helpful to hospitals, health-care purchasers and health-care inspectorates. The aim of our study was to determine the psychometric properties of two newly developed tools for measuring compliance with process-oriented quality management strategies and the extent of implementation of clinical quality strategies at the hospital level. DESIGN: We developed and tested two measurement instruments that could be used during on-site visits by trained external surveyors to calculate a Quality Management Compliance Index (QMCI) and a Clinical Quality Implementation Index (CQII). We used psychometric methods and the cross-sectional data to explore the factor structure, reliability and validity of each of these instruments. SETTING AND PARTICIPANTS: The sample consisted of 74 acute care hospitals selected at random from each of 7 European countries. MAIN OUTCOME MEASURES: The psychometric properties of the two indices (QMCI and CQII). RESULTS: Overall, the indices demonstrated favourable psychometric performance based on factor analysis, item correlations, internal consistency and hypothesis testing. Cronbach's alpha was acceptable for the scales of the QMCI (α: 0. 74-0. 78) and the CQII (α: 0. 82-0. 93). Inter-scale correlations revealed that the scales were positively correlated, but distinct. All scales added sufficient new information to each main index to be retained. CONCLUSION: This study has produced two reliable instruments that can be used during on-site visits to assess compliance with quality management strategies and implementation of quality management activities by hospitals in Europe and perhaps other jurisdictions.
Grants:	European Commission 241822
Rights:	Aquest document està subjecte a una llicència d'ús Creative Commons. Es permet la reproducció total o parcial, la distribució, la comunicació pública de l'obra i la creació d'obres derivades, fins i tot amb finalitats comercials, sempre i quan es reconegui l'autoria de l'obra original.
Language:	Anglès
Document:	Article ; recerca ; Versió publicada
Subject:	Quality management ; Audit ; Implementation ; On-site visits ; Hospital
Published in:	International journal for quality in health care, Vol. 26 (january 2014) , p. 27-35, ISSN 1464-3677

DOI: 10.1093/intqhc/mzu026
PMID: 24671121

9 p, 146.1 KB

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Research literature > UAB research groups literature > Research Centres and Groups (research output) > Health sciences and biosciences > Avedis Donabedian Research Institute-UAB
Articles > Research articles
Articles > Published articles