Emotions in ODR
Poblet, Marta (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)
Casanovas, Pompeu (Universitat Autònoma de Barcelona. Institut de Dret i Tecnologia)

Date:	2007
Abstract:	For years, emotions have been widely considered in the areas of negotiation and conflict resolution. Standard methods of negotiation have dealt with the individuals' arousal and expression of a vast array of emotional states. If we consider ODR as a communicative process involving a group of individuals engaged in an interactive decision-making task, we will need to admit that emotions are an essential component in any online disputing process. This paper proposes a review of recent literature on emotions and ODR to discuss controversial issues such as the capacity of ODR techniques to deal with emotions and the advantages and disadvantages of computer-mediated communication versus face-to-face communication in terms of expressions of emotions.
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Language:	Anglès
Document:	Article ; recerca ; Versió acceptada per publicar
Published in:	International review of law computers & technology, Vol. 21 Núm. 2 (July 2007) , p. 145-156, ISSN 1360-0869

Adreça alternativa: https://search.proquest.com/docview/213451597/ECB2C4C18A7849A3PQ/5?accountid=15292
DOI: 10.1080/13600860701492146

Postprint 12 p, 158.4 KB

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Research literature > UAB research groups literature > Research Centres and Groups (research output) > Social and Legal Sciences > Institute of Law and Technology (IDT)
Articles > Research articles
Articles > Published articles