How do Patients and Managers Value Gold Standard Elements in Primary Health Care
Gálvez, G. (Patient Evaluation and Experience Unit. Catalan Health Service. Government of Catalonia)
De Castro, M. (User service office. Health Care Institute)
Jimenez, M.L. (University of the Philippines)
Manzanera, R. (Universitat Pompeu Fabra)
Ávalos, A. (Universitat de barcelona)
Moral Peláez, Irene (Institut de Recerca Sant Pau)
Iruela, A. (CAP Vallcarca Sant Gervasi)
Universitat Autònoma de Barcelona. Departament de Medicina

Date:	2024
Abstract:	The study explores how Primary Health Care Team managers in Catalonia assess the gold standard criteria for excellence in Primary Health Care and whether there are differences in evaluations between the best and worst-rated centers by patients in a patient experience survey included in the Catalan Satisfaction Survey Plan (PLAENSA). The researchers used mixed methods to analyze 12 interviews done to Primary Care Team (PCT) managers. Interviews were transcribed and analyzed, yielding three themes and 12 subthemes. A Likert-type questionnaire was also used to compare results. Scores were observed between 4. 8 and 3. 5 regarding a constant relationship with the patient (longitudinality), and patient's experience, respectively. All managers highlight accessibility, nursing management, and administrative support as essential to patient experience. No significant differences exist in PCT's scores or gold standard element application. Disposing of good accessibility, crucial in Primary Health Care management, an administrative team, and efficiently prepared and motivated professionals, are key elements to a patient's experience in Primary Health Care. Contrary to other studies, interviewees described better accessibility in rural centers, which is likely why they are better valued by patients.
Rights:	Aquest document està subjecte a una llicència d'ús Creative Commons. Es permet la reproducció total o parcial, la distribució, la comunicació pública de l'obra i la creació d'obres derivades, sempre que no sigui amb finalitats comercials, i sempre que es reconegui l'autoria de l'obra original.
Language:	Anglès
Document:	Article ; recerca ; Versió publicada
Subject:	PLAENSA ; Primary Health Care management ; healthcare services quality ; patient experience ; patient satisfaction ; patient's perception of care ; rural centers
Published in:	Journal of Patient Experience, Vol. 11 (1-12 2024) , ISSN 2374-3743

DOI: 10.1177/23743735241282702
PMID: 39484229

11 p, 400.2 KB

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Research literature > UAB research groups literature > Research Centres and Groups (research output) > Health sciences and biosciences > Institut de Recerca Sant Pau
Articles > Research articles
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